Remote Clinical Care Liaison

Pine Park Health•Salt Lake, UT

1d•Remote

About The Position

Welcome to Pine Park Health! Pine Park Health is a value-based primary care practice that is redesigning how residents of senior living communities get or stay healthy. We're on a mission to dramatically improve healthcare for seniors by building a new model of care that's designed around everyone involved — patients, families, community staff members, providers, and payers. We've started by providing regular prevention and screening, care for chronic conditions, lab work, and diagnostic testing to patients in their apartments. We visit each community frequently to see patients and collaborate on patient health needs with staff. We also make it easier for patients to get care urgently with same-day or next-day care, helping them avoid unnecessary trips to the ER or hospital. Over 185 communities across Arizona, California, and Nevada work with Pine Park Health today and we're growing quickly to expand our reach and impact. Investors include First Round Capital, Google's AI fund, Canvas Ventures, Foundation Capital, Y Combinator, and Susa. If you're a determined and mission-oriented person who is looking to build the future of healthcare for seniors, join us! The Clinical Care Liaison is the operational and relational backbone of our geriatric primary care team. You will own care coordination for a panel of 500–600 patients — managing real-time communication, triaging urgent clinical needs, maintaining documentation integrity, and serving as the trusted point of contact for patients, families, facility staff, and providers. This is not a passive coordination role. You will make real-time judgment calls that directly affect patient safety outcomes. The seniors we serve are medically complex, often frightened, and counting on someone who shows up fully — every shift, every call, every task.

Requirements

Bachelor's degree required
3+ years of healthcare coordination, patient services, or clinical operations experience
Demonstrated ability to triage and manage competing priorities in a high-volume, real-time environment
Proficiency with EMR/EHR systems and healthcare technology platforms
Exceptional written and verbal communication skills across diverse stakeholders — patients, families, physicians, and facility leadership
Self-directed, accountable, and able to perform independently in a remote environment
Availability for approximately 5 on-call overnight and/or weekend shifts per rotation
Reliable high-speed internet and a dedicated, HIPAA-compliant home workspace required
Must not be on any exclusion or debarment from participation in Federal Health Care Programs and must remain in good standing with OIG, CMS, and applicable government regulators

Nice To Haves

Healthcare Administration, Health Sciences, Public Health, or related field preferred
Prior experience with geriatric, Medicare Advantage, or value-based care populations strongly preferred

Responsibilities

Serve as the primary point of contact for patients, families, facility partners, and providers across your assigned patient panel
Triage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications in real time
Maintain accurate, compliant patient documentation within our EMR system
Proactively manage appointment scheduling, follow-up care, and interdisciplinary communication
Lead new patient onboarding, ensuring each patient is contacted and scheduled within 24 hours of enrollment
Participate in after-hours on-call rotation to support continuity of care
Contribute to quality improvement initiatives and operational efficiency projects