Hospice Care Coordination Specialist

Graham Healthcare Group•Troy, MI

22h

About The Position

The Hospice Care Coordination Specialist develops and nurtures referrals, maintains accurate documentation, and manages communication channels for the team, including Teams, email, and EMR workflows. The specialist serves as a primary contact, advocate, and information source for the sales team, provides excellent internal and external customer service, and communicates HIPAA compliance, corporate compliance, and client confidentiality requirements. The role manages a census of patients who are not currently receiving another service line offered by Residential. This may include patients discharged from Home Health, Journey, Palliative, or Hospice; patients whose Hospice start of care was delayed by patient choice; and patients needing an in-phone consultation about levels of care at the request of another service line. The specialist manages the Hospice Intake email distribution group, supports leadership and the Sales team in improving efficiency, collaborates with Palliative, Home Health, Journey, and Hospice teams to expedite access to care, and serves as a liaison between Sales and Hospice Intake. Additional statistical tracking and responses to web-based service inquiries may be requested. The position also requires compliance with company values, applicable regulations, and other duties assigned by a supervisor or director. The job generally operates in a clerical office setting and also includes field work. The employee drives daily to meetings and/or residential home visits, works in varied residential environments based on the assigned caseload, and may encounter changing weather conditions. Successful completion of a pre-employment drug screen is required.

Requirements

Bachelor's degree required.
Two years of related customer service or marketing experience preferred.
Two years of Hospice and/or Home Health experience preferred.
Must have and maintain in good standing a professional license, certificate, or registration, as applicable.
Active listening skills.
Customer service skills.
Patience, dependability, sound judgment, and ability to manage concurrent demands.
Proficiency in Microsoft Office Suite, including Teams.
Detail orientation and use of time-management techniques and tools.
Ability to perform the essential job duties, with reasonable accommodations available for individuals with disabilities.
Successful completion of a drug screen prior to employment.

Nice To Haves

Knowledge of medical terminology.
Two years of related customer service or marketing experience.
Two years of Hospice and/or Home Health experience.

Responsibilities

Develop and nurture referrals while ensuring accurate documentation.
Manage team communication channels, including Teams, emails, and EMR workflow.
Serve as a primary contact, advocate, and source of information for the sales team.
Provide excellent customer service internally and externally.
Understand and effectively communicate HIPAA compliance, corporate compliance, and client confidentiality.
Manage a census of patients not currently receiving another service line offered by Residential, including specified discharged patients, patients with delayed Hospice start of care, and patients needing an in-phone consultation about levels of care.
Manage the Hospice Intake email distribution group to support timely and accurate communication.
Explore opportunities to support leadership and the Sales team in increasing efficiency and effectiveness.
Collaborate with Palliative, Home Health, Journey, and Hospice teams to expedite access to care and internal collaboration.
Serve as a liaison between Sales and Hospice Intake.
Perform additional statistical tracking as requested by management.
Respond to company web-based inquiries for service information as needed.
Comply with the company's Core Values and Core Competencies and with local, state, and federal regulations.
Perform other duties assigned by the supervisor and/or director.
Drive daily to meetings and/or visits to residential homes and work in varied residential environments based on assigned caseload.