Hospice Care Coordination Nurse (RN)

JOL HEALTHCARE•Leander, TX

3d•$100,000 - $100,000•Onsite

About The Position

The Hospice Care Coordination Nurse (RN) plays a crucial role in ensuring seamless clinical communication and operational efficiency within the hospice setting. This position involves managing incoming clinical calls, triaging urgent patient concerns, and maintaining timely follow-up on unresolved issues. The nurse will be responsible for managing daily workflows in HomeCare HomeBase, supporting clinicians with documentation and tasks, and ensuring regulatory compliance. A key aspect of the role is preparing for and participating in Interdisciplinary Team (IDT) meetings, verifying documentation, and communicating action items. The position also includes serving as Administrator On-Call, supporting scheduling and staffing needs, assisting with new employee orientation and ongoing education, and participating in quality improvement initiatives and survey readiness activities. The nurse will collaborate with leadership to enhance clinical operations, supply management, and overall efficiency, while demonstrating core values of teamwork, accountability, integrity, compassion, and service excellence. Performance goals focus on excellent responsiveness, timely workflow completion, successful IDT meetings, survey readiness, strong teamwork, and high patient/family satisfaction.

Requirements

Current unrestricted Registered Nurse (RN) license in the state of practice or in a compact state.
Graduate of an accredited school of nursing; BSN preferred.
Minimum of 2–3 years of nursing experience, with at least one year in hospice, home health, palliative care, or case management preferred.
Knowledge of hospice philosophy, end-of-life care, symptom management, and interdisciplinary care planning.
Demonstrated understanding of CMS Conditions of Participation, state hospice regulations, and accreditation standards.
Strong clinical assessment, critical-thinking, and care-coordination skills.
Ability to effectively prioritize multiple patient needs in a fast-paced environment.
Excellent verbal and written communication skills with the ability to collaborate across interdisciplinary teams.
Experience coordinating care with physicians, advanced practice providers, nursing staff, social workers, chaplains, and community resources.
Proficient in electronic medical records (EMR/EHR) and Microsoft Office applications.
Ability to educate patients, families, and staff regarding hospice services, disease progression, and care planning.
Strong organizational skills with attention to detail and accurate documentation.
Ability to maintain confidentiality and exercise sound professional judgment.
Current CPR certification (if required by the organization).
Valid driver's license, reliable transportation, and proof of automobile insurance.

Nice To Haves

BSN preferred.

Responsibilities

Answer and appropriately triage all incoming clinical calls promptly during assigned business hours.
Ensure urgent patient concerns are communicated to the appropriate clinician immediately.
Maintain timely follow-up on unresolved clinical issues until they are resolved.
Demonstrate professional, compassionate communication with patients, families, referral partners, and team members.
Maintain assigned HomeCare HomeBase workflows daily.
Monitor and assist clinicians with outstanding tasks, physician orders, and documentation.
Escalate overdue clinical items to leadership when appropriate.
Support timely completion of workflow items to promote regulatory compliance.
Ensure IDT meeting preparation is completed before each scheduled meeting.
Verify patient documentation is current and available for IDT discussion.
Document and communicate action items following IDT meetings.
Assist leadership with follow-up to ensure care plan updates are completed on time.
Serve as Administrator On-Call according to assigned schedule, including weekdays, weekends, and holidays as needed.
Respond to after-hours administrative concerns in a timely and professional manner.
Document significant after-hours events and communicate appropriate follow-up to leadership.
Support staff in resolving operational and clinical concerns while maintaining continuity of patient care.
Assist with scheduling coverage to maintain ordered visit frequencies.
Help coordinate staffing solutions for call-ins, schedule changes, and urgent patient needs.
Communicate scheduling concerns proactively to leadership.
Assist with orientation of new clinical employees.
Provide ongoing education related to hospice regulations, documentation, workflows, and company expectations.
Participate in annual competencies and skills validation.
Serve as a clinical resource and mentor to team members.
Participate in monthly chart audits and quality improvement initiatives.
Assist with survey readiness activities.
Promote compliance with CMS Conditions of Participation, state regulations, accreditation standards, and JOL policies.
Support timely completion of physician orders, incident reporting, and required documentation.
Ensure hospice supplies and equipment requests are processed accurately and timely.
Assist with admissions, transfers, discharges, and other clinical coordination activities as needed.
Collaborate with leadership to improve workflows and operational efficiency.
Demonstrate JOL’s core values through teamwork, accountability, integrity, compassion, and service excellence.
Maintain positive relationships with patients, families, referral sources, and interdisciplinary team members.
Support a culture of collaboration, continuous improvement, and patient-centered care.
Exhibit flexibility by assisting with additional clinical and operational responsibilities as assigned.