Hospice Admissions Coordinator
About The Position
Founded as Boulder Hospice in 1976, TRU Community Care is a nonprofit healthcare organization serving Boulder, Denver, and surrounding counties. With a mission to affirm life at every step of the journey with illness and loss, TRU provides a continuum of care through TRU Hospice, TRU PACE (Program of All-Inclusive Care for the Elderly), TRU Palliative Care, TRU Grief Services, and Landmark Memory Care. JOB SUMMARY The Intake Coordinator is responsible for assuring a prompt, courteous response to patient/family and referral sources’ requests for services. The Intake Coordinator facilitates the intake and admission process in a manner that promotes a team approach to care, respects patients/families, meets Medicare/Medicaid conditions of participation and accreditation requirements and reflects the mission and philosophy of TRU Community Care. Supports and assists admissions RNs with non-clinical administrative tasks to complete an admission.
Requirements
- Previous experience in a medical administrative role
- Previous experience supporting patients/families in a health care setting
- Excellent interpersonal and verbal/written communication skills required to effectively respond to all callers
Nice To Haves
- 3+ years of hospice intake experience, highly preferred
- Degree in health services preferred
Responsibilities
- The first point of contact for external clients and referral sources seeking information and/or to schedule admission conversations; interfaces with both internal and external customers including physicians, discharge planners, long term care facilities as well as patients and family members.
- Receives all incoming referrals and requests supportive documentation to facilitate the admission.
- Prioritizes and triages calls, schedules referral and admission visits for Admissions Department staff.
- Responsible for initiating and updating patient referrals by documenting patient information in EMR and any other required database.
- Accurately inputs required demographic /clinical/financial information and documentation into electronic medical record.
- Obtains pertinent medical records to facilitate timely admission.
- Coordinates and collaborates with internal departments to assure timely admissions and visits including required physician services, care center availability, and team assignments including both palliative care and hospice.
Benefits
- Paid Vacation time
- 401(k) with match
- Health, dental, vision & life insurance
- FSA & HSA available
- Paid orientation
- Paid training
- PSLF Eligible Employer
- Referral & signing bonuses (if applicable)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
