HOPE NAVIGATOR I OPS - 60933395

State of Florida • Tallahassee, FL

7d • Onsite

About The Position

This is an open competitive opportunity for a Hope Navigator I within the Hope Florida Program, Office of Community Services, Department of Children and Families. This is not a telework position and requires the candidate to work in the office located at 2415 North Monroe St. Tallahassee FL. 32303. This posting will be used to fill one Other Personnel Service (OPS) position and one Career Service position. Current employees will be compensated in accordance with the DCF salary policy. This is a full-time position working 40 hours per week with business hours of 8:00 am - 5:00 pm EST, Monday - Friday. The Hope Florida Program is a Pathway to Prosperity, and in this rewarding position as a Hope Navigator, you will guide Floridians to prosperity by identifying goals and barriers, referring to local, community-based partners, and providing one-on-one support to develop a plan to achieve economic self-sufficiency.

Requirements

• Two years of experience in customer service or case management in a social service’s setting.
• Knowledge and proficiency in the use of Microsoft applications (Excel, Word, Power Point Share Point) and other required computer software applications.
• Valid Driver’s License.
• Candidate Profile (application) must be completed in its entirety.
• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.

Nice To Haves

• An associate degree from an accredited college or university.
• One year of case management experience is preferred.

Responsibilities

• Receive calls from the Hope Line, acting as a navigator for customers regarding available programs and optional methods of attaining resources to meet the customer’s goals.
• Conduct a person-centered, critical needs assessment to identify the customer’s critical needs, formulate an appropriate list of referrals to partners that can assist the customer with services to meet their needs.
• Document all pertinent information and ensure that all appropriate forms are completed and uploaded into the program data tracking system accurately and timely.
• Provide follow-up and monitor connections to service delivery.
• Prepare correspondence, case notes, narratives, technical reports, notifications, and related documents using computer-based applications.
• Assist customers in identifying and applying for appropriate benefits and services, provide referrals to other state agencies and other resources to support individuals and families.
• Participate in team meetings, community activities, outreach events, emergency or natural disaster response efforts, and other team efforts as required.
• Build and maintain relationships with respect, trust, sensitivity and confidentiality to customers, coworkers and community stakeholders and partners.
• Actively participate in ongoing cross-program training and team meetings.

Benefits

• No state income tax for residents of Florida.
• State Group Insurance coverage options (for OPS employees who are reasonably expected to work 30 hours or more per week on average), including health, life, dental, vision, and other supplemental insurance options.
• Savings & Spending Accounts.
• 401 (a) FICA Alternative Plan administered through VALIC

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree