Hope Family Justice Center Coordinator

BHcare Inc.•New Haven, CT

2d•Onsite

About The Position

We are seeking a compassionate, organized, and bilingual HFJC Coordinator to support individuals impacted by domestic violence by providing crisis intervention, advocacy, and coordinated services in a trauma‑informed setting. In this role, you will help create a safe, welcoming environment for clients, ensure timely access to services, and collaborate closely with community partners, law enforcement, and internal teams to support survivor safety, empowerment, and healing.

Requirements

Bachelor’s degree required
Bilingual (English/Spanish) — reading, writing, and speaking required
Ability to obtain and maintain Domestic Violence Counselor Certification in accordance with CGS 52‑146K (with annual recertification)
Valid driver’s license with an acceptable driving record and ability to use a personal vehicle for agency business

Nice To Haves

3–5 years of advocacy and/or direct service experience supporting survivors of domestic violence in a community‑based setting
Strong crisis intervention, counseling, and safety‑planning skills
Knowledge of community resources and referral networks
Ability to work effectively with individuals from diverse backgrounds
Excellent written communication and customer service skills
Strong organizational skills with the ability to manage multiple priorities
Proficiency in Microsoft 365 and comfort with data tracking and reporting

Responsibilities

Provide crisis intervention, short‑term counseling, safety planning, and domestic violence education
Offer trauma‑informed emotional support to help clients understand the impact of abuse and build coping strategies
Review available services with clients and connect them to partner agencies and scheduled appointments
Oversee the intake and service inquiry process to ensure timely, accurate, and appropriate service delivery
Collaborate with the Intake Specialist to ensure clients are welcomed, supported, and understand all required documentation prior to signing
Organize and facilitate Client Care Plan meetings
Maintain an ongoing collaborative relationship with the assigned Domestic Violence and Sexual Assault Officer
Respond promptly to supervisors and partner agency inquiries
Attend meetings as requested by the HFJC Site Manager
Generate and maintain intake forms, reports, and required documentation
Collect, track, and report narrative and statistical data for VOCA, CDBG, and other grants
Recommend and help implement process improvements to enhance service efficiency and effectiveness
Serve as Safety Officer for the Temple Street office location
Communicate site maintenance needs and monitor office supply usage
Attend required trainings, workshops, and professional development activities