Honda Service Business Development Coordinator

LeadCar Honda Yorkville • Yorkville, NY

14d • Onsite

About The Position

With an exceptional legacy passed on from its predecessors spanning all the way back to 1933, the LeadCar Honda Yorkville team brings a proven track record combined with an unmatched reputation for quality in the Yorkville, NY market area. If you are ready to take your career to the next level, we are looking for a Honda Service Business Development Coordinator to join our team. Apply today! To learn more about our company, please visit www.leadcar.com . Earnings Potential: The wage range for this role is $18.00 to $22.00. Hourly Wage is just one part of our total rewards package which additionally includes performance bonus for eligible roles, commissions, and competitive benefits.

Requirements

• Must have a strong customer service background.
• Must have strong phone skills.
• Must have excellent verbal and written communication skills.
• Must possess strong organizational and time management skills.
• Must possess strong computer skills specifically in Microsoft Outlook and in navigating through websites.
• Must be able to operate multiple software programs at once.
• Must be able to communicate well with others and follow directions.

Nice To Haves

• Previous sales and/or marketing experience is a plus.

Responsibilities

• Answers incoming calls to provide information, schedule service appointments, route phone calls to service advisors for main shop service work and receive customer and vehicle information.
• Refers customers who have questions about the work performed and additional maintenance or repairs made to the appropriate Service Advisor or Service Manager.
• Listens to and documents customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Answers and responds to service requests, scheduling customers as needed and transferring all others to the next available service advisor after verifying contact and vehicle information.
• Makes recommendations to customers on maintenance needs based on time and mileage of customer vehicle for basic maintenance needs.
• Documents declined services in appointment for review with the customer at appointment check in.
• Contacts customers to remind them of upcoming service appointments the day before and the week before service date confirming appointment time and services to be performed.
• Contacts customers due for maintenance services through the use of Honda link.
• Scrubs and revises vin lists for open service recalls for call campaigns on active open recalls.
• Makes the introduction to service calls as assigned by the Service Manager to remind customers of their first service and to make the appointment.
• Builds and maintains strong relationships with customers and co-workers.
• Performs other duties and projects as assigned by the Service Manager.
• Maintains a professional uniform appearance and manner consistent with LeadCar Honda Yorkville culture.

Benefits

• performance bonus for eligible roles
• commissions
• competitive benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed