Honda Automotive Service Advisor

Zanesville Auto Group•Parkersburg, WV

1d•Onsite

About The Position

Zanesville Auto Group is a fast-growing import dealer committed to operating as a well-respected organization with integrity, hard work, and the highest care for its people, customers, and business partners. Every employee is critical to the dealership's success, and the company promises to continue delivering award-winning service and value. There is an immediate opening for three candidates for this position.

Requirements

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Valid driver’s license

Nice To Haves

Experience with auto repair and maintenance
A salesperson wanting to move to the next level and be a service advisor

Responsibilities

Oversee service orders and flow of Drive Lane
Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems, order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Perform M.P.I on every customer and internal car
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations