Homeownership Single Family Clerk

Oklahoma Housing Finance Agency•Oklahoma City, OK

1d•$36,508 - $48,529•Onsite

About The Position

Provides clerical support to the Single-Family Team by performing various duties related to the processing and administration of the Single Family Down Payment and/or Closing Cost Assistance Program. This role involves maintaining knowledge of regulations, preparing marketing materials, providing customer service, managing program-related software, monitoring emails, responding to inquiries, ensuring document accuracy, and updating website information.

Requirements

High school diploma or general education degree (GED).
Six months to one-year related experience and/or training preferred, or equivalent combination of education and experience.
Ability to communicate with all people in a calm and patient manner.
Ability to give a positive and professional image of the Agency.
Knowledge of correct grammar usage, spelling, punctuation, and required formats.
Computer literacy, including personal computing, accuracy in data entry, knowledge of program-related software, Word, Excel, and Outlook.
Personal management skills, including time management, interpersonal skills, integrity, and ethics.
Knowledge of modern office practices and procedures.
Pass a drug-screening test and criminal background check as a condition of employment.

Responsibilities

Maintain knowledge of all regulations, policy, and procedures for the daily processing and administration of the Single Family Down Payment and/or Closing Cost Assistance Program.
Prepare and maintain marketing materials for in-house and external training for partners, lenders, realtors, agencies, and the public.
Deliver exceptional customer service to all external and internal customers.
Provide basic information to participants and others regarding loan application process, program requirements, and general knowledge via telephone and email.
Maintain secure access to program-related software and ensure all security concerns regarding software, ID requests, access, and passwords are followed.
Daily monitor a shared mailbox, process emails, name emails, log review, conditions, and closing documents, and notify staff of document receipt.
Respond to general and participant inquiries regarding program procedures, IRS compliance, and FHA, VA, and Conventional guidelines for applicable Single Family Loan programs.
Ensure documents are accurate and complete through the Quality Control process, and report errors.
Serve as a backup to staff by entering daily interest rate changes.
Maintain and update various software programs for reporting, tracking, and communication purposes.
Update Single Family information on the OHFA website.
Assist in the preparation, organization, and finalization of Single Family data, documentation, and reporting requirements.
Answer phone, send prepared emails, receive and distribute faxes, open and route incoming mail, send prepared general email correspondence, and outgoing mail.