Homeownership Counselor

Asheville Area Habitat for Humanity•Asheville, NC

3d•$27 - $30•Hybrid

About The Position

Asheville Area Habitat for Humanity’s DEI Commitment affirms housing as a human right and homeownership as a foundation for generational wealth and social mobility. We also acknowledge that “bringing people together” is central to our mission. People with diverse perspectives, experiences, and backgrounds are critical to our success. Join our team and help us further our mission of building homes, communities, and hope.

Requirements

Commitment to the mission and values of AAHH
At least 2 years relevant work experience, with a bachelor’s degree in related field; including but not limited to Education, Sociology, Business OR 5-years relevant experience with no formal degree.
Highly developed oral and written communication skills.
Advanced public speaking, emotional intelligence, adaptability, time management, prioritization, and problem-solving abilities
Effective interpersonal skills with the ability to convey complex information to a diverse group of people with limited English proficiency, and various levels of education
Ability to obtain HUD education and counseling certificate
Computer literate, proficient with cloud technology, presentation software, electronic communications, calendars, and spreadsheets
Awareness of poverty related challenges

Nice To Haves

HUD Certification preferred but not required
Bilingual preferred

Responsibilities

Administer and improve AAHH homebuyer education program for both in-person, and online instruction, with an emphasis on HUD homebuyer education priorities, AAHH’s mortgage structure, participation guidelines, homeowners’ associations, budgeting, basic home maintenance, and the principals of successful homeownership, as they relate to traditional homebuyers, and AAHH’s new homeownership, AIP, and home repair programs.
As lead instructor, create an engaging learning environment that promotes lively conversations and active participation from all, including non-English speaking homebuyers. Update and maintain class materials, workbooks, sign in sheets, surveys and class certificates Recruit volunteer guest speakers and commit to the ongoing search and implementation of new content and fresh ideas.
Construct and implement subject matter tests to ensure 95% rate of comprehension. Track outcomes and adjust teaching strategies as needed.
In coordination with AAHH’s communications team, create content for new homeowner education page on Asheville Habitat website, including generating video content for basic home maintenance, frequently asked questions, and online course content.
Oversee timely orientation of board-approved homebuyers. Continually update acceptance agreement, contracts, and supplemental material.
Serve as staff liaison, schedule and support homebuyers-in-process during speaking engagements, sponsorship interactions and special events.
Promote program through outreach and events.
Establish, track, and report program participant’s sweat equity hours; address missed benchmarks in accordance with AAHH Willingness to Partner policy.
Assist in answering commonly asked questions about AAHH programs and processes, accept applications and supporting documentation as needed
Collect and share inspirational stories and photos of homebuyers in process.
Oversee timely ordering, accuracy and distribution of appraisals, and coordinate completion of estate plans for AAHH homebuyers, prior to closing.
Issue 75/60/30 day closing notices and track multi-department readiness for timely closings.
Serve as initial point person for warranty related issues, and send written referrals to construction services team.
Identify and schedule homebuyers in process to serve as guest speakers for special events.
Serve as HOS liaison at events.
Perform other duties as assigned.