Case Manager - Homeownership

CAPECO Community Action Program of East Central Oregon•Pendleton, OR

5d•$4,218•Onsite

About The Position

CAPECO is a diverse group of people who are committed creating a thriving community by providing education, resources, and services dedicated to eliminating poverty and contributing to the success of our community members. We hire people from all walks of life not because we must, but because we know it makes us stronger. If you share our passion for community, then we would love to meet you! Position: HOMEOWNERSHIP CASE MANAGER Supervised by: Program Manager & Director of Programs Department: Housing Stability Classification: Regular Full Time Position Status: Non-Exempt Location: Pendleton or Hermiston office Starting Salary: $4,218/Month Benefits: Health, Dental, RX, Vision, FSA, Life Insurance, 401K Plan, Vacation, Sick and Holidays POSITION OVERVIEW: The responsibilities of the Homeownership Case Manager are to provide comprehensive counseling services to families and/or individuals who need pre-purchase, post-purchase, default and foreclosure counseling. Budget and credit counseling will also be provided. Create new curriculum and facilitate various workshops on homebuyer education and financial literacy. Prepare for and attend dispute resolution conferences between homeowners and their lender with the goal of avoiding foreclosure. Conduct program outreach. Obtain and maintain required certification.

Requirements

Associate degree in related field of study or equivalent combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of this position.
Excellent communication, interpersonal, and customer service skills
Obtain and maintain required certifications
Understanding of home purchase, financing, and default foreclosure processes
Good decision-making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges
Self-motivated with the ability and dedication to learn new skills quickly, keep up to date technically, and apply new knowledge to your job
Proficient with computer systems and software including Microsoft Office Suite
Must pass a criminal history background investigation; however, a conviction of a crime may not necessarily disqualify an individual from this position.
Possession of or ability to obtain a valid Driver’s License and insurable driving record is required.

Nice To Haves

Bilingual in English/Spanish preferred.

Responsibilities

Provide one-on-one extensive counseling sessions for action plans, budget development, debt management, review of credit report, emergency savings funds that promote the client’s best interest and choice in their effort towards homeownership, home retention or self sufficiency
Create new curriculum and facilitate homebuyer education and financial literacy workshops
Attend resolution conferences as a mediator between homeowners and their lender and advocate on behalf on of the homeowner with the goal of avoiding foreclosure.
Monitor client caseload which includes conducting follow ups with clients to determine if they are progressing towards their goals
Manage a rental subsidy caseload as assigned, based on program demands and current workload
Ensure that all communications with clients, lenders, etc. are documented in the client file
Ensure all client files are complete with all required documentation in compliance with funders requirements and securely stored
Enter client data into various data systems
Build relationships with lenders, realtors, and community partners to learn about the services they offer and advocate for the provision of said services to program clients with the goal of addressing all needs in a holistic manner
Conduct program outreach to meet grant requirements
Attend community meetings as they pertain to poverty, housing, and homelessness.
Participate training to obtain and maintain required certifications
Periodically, employees may be required to work evenings, weekends or as business needs dictate
Occasionally you will have out of town or overnight travel, working before, or after regular business hours.
Travel may require the use of a personal vehicle.
Mileage for the business-related use of your personal vehicle will be reimbursed at the standard mileage rate as published by the U.S. Internal Revenue Service
Performs other duties as assigned