Homeowner Account Manager

The Travel Chapter•Area F (Scotch Creek/Seymour Arm), BC

7d•Hybrid

About The Position

Travel Chapter is seeking a Homeowner Account Manager to join their regional team, supporting homeowners across St Ives and the surrounding area. This is a home and field-based role requiring regular travel within a 25-mile radius. The role combines customer relationships, data insight, and commercial thinking to drive performance within a growing portfolio of holiday homes. The Homeowner Account Manager will act as the primary contact for homeowners, providing guidance on improving property performance and guest appeal through a mix of remote and in-person interactions, including regular property visits.

Requirements

A customer-focused mindset and confidence in building relationships.
Strong local knowledge of St Ives and the surrounding area.
Strong analytical skills with the ability to interpret and present data.
A commercial approach to pricing, marketing, and revenue.
Confidence using systems and digital tools (Salesforce beneficial but not essential).
Strong written and verbal communication skills.
The ability to prioritize, manage time, and work autonomously.
A positive and adaptable nature in a fast-moving, seasonal environment.
A full UK driving licence.

Responsibilities

Building strong homeowner relationships and acting as a trusted advisor.
Reviewing pricing, occupancy, and marketing performance to identify opportunities.
Making data-driven recommendations to maximize commercial performance.
Ensuring property descriptions, photography, and listings are optimized.
Communicating insights clearly and instilling confidence in decision-making.
Using systems and tools to monitor trends and track KPIs.
Supporting retention and contributing to the growth of the regional portfolio.
Collaborating with internal operations, commercial, and marketing teams.