Homeowner Compliance and Inspection Manager

Habitat for Humanity Tampa Bay Gulfside • Clearwater, FL

13d • $50,000 - $55,000 • Onsite

About The Position

This position will oversee and establish relationships between the affiliate and its homeowners ensuring constant communication throughout the partnership. A tenet of this position is building rapport, trust, and confidence within the Habitat homeowner community so that the expectations and responsibilities of homeownership are both recognized and complied with.

Requirements

• Outstanding verbal and written communication skills.
• Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
• Professional, enthusiastic, mission driven personality.
• Strong customer service orientation.
• Proficient in basic computer applications, such as Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work independently and in team environments.
• Enjoy working with diverse client base.
• Ability to handle and defuse challenging situations with tact.
• Maintains confidentiality of information.
• Willingness to learn and take on additional responsibilities with appropriate training and supervision.
• High School Diploma
• Ability to read, analyze, and interpret general business information.
• Ability to speak and write English fluently.
• Understands how to separate and combine tasks into an efficient workflow.
• Builds constructive and effective relationships.

Nice To Haves

• Bilingual in Spanish is a plus.

Responsibilities

• Develops and maintains post-closing inspection schedule.
• Establishes direct connection with homeowners and identifies areas of training and education needed.
• Provides hands on training for home curb appeal maintenance.
• Serves as a Habitat for Humanity representative at homeowners’ associations board meetings when those associations were originally organized by Habitat for Humanity.
• Provides a monthly report addressing the status of overall homeownership, identifying homeowner-related issues and needs.
• Conducts periodic checks in locations as determined by the VP of Mortgage Servicing to look for acceptable upkeep and maintenance of Habitat homes and to make contact either physically or through door hang tags to share findings.
• Schedules post-closing classes - Coordinates with marketing department for invite creation and with Director of Education for room reservation. Schedules class speaker as needed.
• Attends home dedications and closings.
• Escalates unresolved homeowner concerns to the appropriate Affiliate department for action.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED