Homelessness Response Supervisor - Community Services (Permanent, Full-Time)

Grey County•Owen Sound, ON

2d•CA$86,304 - CA$99,044•Onsite

About The Position

Grey County's Housing division within the Community Services department is recruiting a permanent full-time Homelessness Response Supervisor. This job posting is for an existing vacancy. The Homelessness Response Supervisor is responsible for coordinating the Grey-Bruce By-Name List (BNL), Short Term Shelter Program, Homelessness Coordinated Access System and Homelessness Response Steering Committee. The Supervisor will be responsible for the delivery of the short-term emergency shelter program, including supervision of front line homelessness outreach staff, and relations with short-term housing providers. The position will support outreach, case management and housing referrals as part of a community homelessness system.

Requirements

Post-secondary education in applied health or social sciences with a focus on recovery-oriented and housing-focused supports.
At least three years of recent supervisory experience in transitional housing, or mental health and addictions services.
Practical understanding of mental illness and addictions.
Understanding of individual recovery and client-centered service delivery models
Understanding of harm-reduction, trauma-informed practice and Housing First philosophy.
Demonstrated assessment skills.
Demonstrated ability to manage conflicts, address program complaints and oversee appeals for eligibility.
Excellent communication, organizational and relationship skills.
Understanding of data collection, evaluation and tracking methods.
Strong team skills and ability to work well with community and professional groups is essential.
Ability to work under pressure.
Coaching and leadership skills to motivate a team working in a social service setting.
Must have a valid driver’s license and daily use of a personal vehicle.
An up-to-date Criminal Records Check, including a Vulnerable Sector screening is required prior to starting this position.

Nice To Haves

Experience developing policies, procedures, and program documentation for emergency shelter programs considered an asset.

Responsibilities

Lead the in house Short Term Shelter Program and maintain relationships with private short-term shelter providers.
Communicate maintenance needs of the Short Term Shelter Program locations with maintenance division and assist with scheduling and communications
Ensure program eligibility meets the needs of the community, and develop eligibility criteria that addresses gaps and service restrictions
Lead the development of communication materials related to the Short-Term Shelter Program
Monitor and recommend improvements to the procedure for after-hours intake to ensure the processes meet community needs
Provide supervision and support to staff for Homelessness Outreach and the By-Names List.
Participate in the recruitment and selection of support and program staff, and provide orientation to new employees on the goals, objectives, and services of the program.
Supervise staff in a manner that motivates, guides, and directs employees to the realization of departmental goals and objectives. Maintain a work environment that promotes staff participation, and teamwork.
Guide staff to ensure effective intake assessments for individuals referred to the By-Name List.
Ensure staff are appropriately sorting and selecting By Names List individuals for transitional housing options
Provide supervision and support to Housing Case Coordinators including management and distribution of caseloads.
Chair and coordinate the Homelessness Response Steering Committee comprised of partner organizations involved in Housing and Homelessness.
Monitor and update progress through tools developed by Built for Zero Canada.
Develop and monitor an outcome-based evaluation plan.
Prepare monthly progress reports for various stakeholders and distribute an annual report card to the public.
Provide input into the development of multi-organizational policies and procedures for all areas of the Housing system, including common protocols for diversion, prevention, and safety.
Provide leadership and training to the community around Coordinated Access and common entry, and encourage participation from community organizations
Support the development of prioritization procedures and uniform referral processes.
Maintain skills and knowledge through appropriate training and development.
Responsible, as an employee, for occupational health and safety and emergency management.
Perform other duties as assigned.
Maintain confidentiality in accordance with the Municipal Freedom of Information and Protection of Privacy Act.
Support the Manager to ensure legal agreements are prepared, including service contracts and schedules, budget and service delivery approvals, other financial documents, and correspondence.