Community Response Officer

Block by Block•Louisville, KY

2d•Onsite

About The Position

Our security division combines traditional security functions with a people-first approach. Our teams are highly trained in customer service, de-escalation, situational awareness, and community relations, ensuring that every interaction builds trust and enhances public safety. The Safety Response Team (SRTs) will patrol and monitor an assigned area on bike and/or foot to report any suspicious activities to local authorities. SRTs will engage with area stakeholders, visitors, and residents to determine safety concerns and develop problem-solving strategies to effectively resolve these issues.

Requirements

Minimum 2 years' experience REQUIRED in Law Enforcement: Police, Military MP, Peace Officer, Probation/Corrections, Security or similar
Must be at least 18 years of age.
Very friendly, approachable, customer-centric personality
Valid Driver's License
Must have longevity on most recent jobs.
Must have excellent observational skills in order to identify security concerns and implement strategies to resolve conflicts and formulate effective responses
Must have the ability to remain calm in high- pressure situations
Must have excellent communication skills in order to provide successful de-escalation strategies
Must be able to speak, read, and write the English language in order to create basic reports.
Must have excellent critical thinking skills
Must be able to articulate an accurate description of persons, vehicles, and other similar identifiers
Must be able to develop written Incident reports and property condition reports that are detailed, accurate, and professional
Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures and Block by Block standards of expected professionalism
High School diploma or GED equivalent required
Valid State Guard Card where applicable
Must have the physical capacity to capture and detain individuals if necessary
Must have the ability to traverse continuously on bike or foot during an eight-hour shift, with normal breaks (two fifteen minutes, and one thirty-minute meal break)
Must have ability to stand for extended periods of time
Must be able to work outdoors in all conditions with provided inclement weather gear
Must have ability to lift 50 lbs., twist, bend and stoop occasionally

Nice To Haves

A high proficiency in the Spanish language is preferred but not required.
Certifications in de-escalation techniques, defensive tactics, chemical irritant or pepper spray, crime prevention, knowledge of surveillance camera systems, and FAA Part 107 drone pilot certification are also beneficial
Certifications in de-escalation techniques, defensive tactics, collapsible baton, chemical irritant or pepper spray, crime prevention, knowledge of surveillance camera systems, and FAA Part 107 drone pilot certification are also beneficial

Responsibilities

Patrols properties, verifies access, and monitors to maintain safety and security
Provides a strong security presence to deter criminal activity, enforce client rules, and actively address any unwanted behaviors
Firmly, calmly, and courteously requests compliance from persons violating client rules or committing crimes, such as aggressive panhandling, loitering, or any disruptive behavior or high-pressure situations
Observes, monitors and patrols designated areas or zones while identifying and addressing any security concerns
Responds to any incidents, investigates disturbances, and reports findings accurately and professionally
Creates written, detailed, and accurate Incident reports and property condition reports
Provides accurate descriptions of persons, vehicles, and other similar identifiers to law enforcement and others when needed
Must have excellent communication skills in order to provide successful de-escalation strategies
Must be able to speak, read, and write the English language in order to create basic reports.
Must maintain a positive, friendly, approachable, professional demeanor in full compliance with applicable laws, regulations, policies, procedures and Block by Block standards of expected professionalism