Homelessness Prevention Compliance Manager

Way Finders•Springfield, MA

2d•$60,000 - $68,500•Onsite

About The Position

Way Finders is a Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so! At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options. Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time Homelessness Prevention Compliance Manager (HPC Manager). The HPC Manager supports our mission through the successful administration and supervision of a team whose overall goal is to ensure that assigned program(s) cases are processed and paid according to regulations and the current administrative plan. The HPC Manager will lead the team to conduct daily and ongoing compliance checks to minimize fraud risk and ensure overall program compliance.

Requirements

5 years' progressively responsible experience in housing, social services, or a related role; a combination of experience plus an Associate degree may be a substitute
1 year in a supervisory or lead role
Adept in the Microsoft Suite and databases, and comfort learning new technologies
Ability to organize and prioritize
Able to effectively communicate with all levels of internal staff and external clients and constituents; adept at interpreting and translating policies and procedures, including in written form
CORI, as per grant requirement

Nice To Haves

Bilingual (English/Spanish) verbal and written skills preferred, but not required

Responsibilities

Responsible for the supervision of staff, plus direct oversight of all program-related tasks and responsibilities
Monitor and analyze services data and make prospective recommendations to the Director, ensuring real-time data entry, contractual compliance, budgetary goal setting, and program development
Support team in the completion of tasks, including auditing client files on a regular basis to ensure all applicable rules, regulations, and standards are being met
Provide ongoing robust training to staff on compliance standards/practices, program guidelines, processes, and data-systems usage; troubleshoot issues in a timely manner
Assist management/leadership in monitoring the daily operations of assigned program(s), including evaluation of current systems and workflows; proactively make recommendations for changes and improvements
Establish and maintain strong, collaborative relationships with internal staff and departments, owners, landlords, community groups, funding sources, and other stakeholders
Represent the organization in community and funder meetings as assigned and appropriate
Proactively identify and inform management/leadership of any issues that may adversely affect the department or organization
Remain knowledgeable of current and developing trends within Homelessness Prevention and related areas
Evaluate and provide timely feedback to staff on performance-related matters; assess staff members’ strengths and developmental needs; implement performance plans to ensure the development and/or maintenance of necessary skills
Set effective and achievable training plans for new staff members; evaluate and make process improvements based on feedback
Hire new/replacement staff in an efficient manner, following recruiting process guidelines
Provide proper support and mentoring to supervisory-level employees to ensure they take ownership of their own hiring needs