Director of Residential Homelessness Services

FAMILY TREE INC•Aurora, CO

2d•$68,847 - $78,000•Hybrid

About The Position

The Program Director will provide the day-to-day administration and oversight of the GOALS and House of Hope residential programs for families with children who are experiencing homelessness within Family Tree’s Residential Services. This includes program management, staff supervision of Residential Services employees as well as interns/volunteers, training and direct service delivery. The Residential Director will provide astute oversight and proven understanding of all grants, funding, expenses and funding requirements associated with GOALS. The Program Director should have demonstrated leadership skills and a strong knowledge of homelessness and domestic violence. The Program Director will have proven experience working in/with and understanding the following terms and programs and entities; COC (continuum of care), ESG (Emergency Solutions Grant, TANF (Temporary Assistance for Needy Families), Trauma Informed Practices, Domestic Violence Advocacy, HMIS (Homeless Management Information System), Congregate Shelter, 2Gen Model Approaches, Housing First Model, Emergency Shelter, Transitional Shelter, Landlord/Tenant rights, and voucher programs. Along with the knowledge of programs and contracts, the candidate will have a proven track record of successfully managing data and grant reporting responsibilities. This candidate should be equipped to manage, build and facilitate community relationships with the City of Aurora, Arapahoe County, Douglas County, Tri Cities (Englewood, Littleton and Sheirdan). The Program Director will be supported by Family Tree’s Vice President of Homelessness Service as well as Family Tree’s Chief Operating Officer. The Program Director will lead the team in providing a strength based, client centered, trauma informed residential environment where every resident feels safe, heard, and supported. This candidate will embrace Family Tree’s culture of continuous improvement practice. The Director of Residential Services is responsible for creating an inclusive work and shelter environment for staff, interns, volunteers’ clients and community partners. The Program Director will maintain and uphold Fair Housing and Equal Housing Opportunity principles. The Program Director will have the ability to communicate and interact in meaningful and impactful ways with people from all backgrounds and those who have different viewpoints.

Requirements

Demonstrate abilities to carry out self-directed tasks with limited supervision.
Demonstrate ability to pay attention to detail while performing tasks.
Demonstrate the ability to act or initiate tasks as needed to perform their daily tasks.
Experience (lived or professional) working with under-resourced, at-risk families and individuals.
Ability to recruit and engage families to participate in a voluntary program.
Open to learning and able to learn quickly; navigate change well.
Comfortable working in homes and a non-traditional work schedule.
Ability to practice trauma-informed care, which includes being culturally appropriate, strengths-based, and providing individualized support to families.
Demonstrate abilities to apply a Multi-generational Approach and the protective factors in daily work with families.
Committed to and skilled at building and maintaining relationships; able to work effectively with various individuals, organizations, and team members.
Prioritizing effective working relationships in a hybrid environment.
Work with Expanded Leadership Team and team members; supports the CEO, Executive Team and other Residential Program Directors to assist with the development and implementation of program delivery.
Listens to the ideas and thoughts of others and is able to express disagreement constructively.
Ability to keep self and others motivated, ability to influence others.
Possess the skills to build healthy and effective working relationships with Family Tree team members.
Skills gained either from lived experience and/or professional experience working with vulnerable populations and marginalized communities.
Able to prioritize and manage workload, manage their time with a strong attention to detail.
Proficiency in reading, speaking and writing in both Spanish and English.

Nice To Haves

Demonstrated leadership skills
Strong knowledge of homelessness and domestic violence.
Proven experience working in/with and understanding of COC (continuum of care), ESG (Emergency Solutions Grant, TANF (Temporary Assistance for Needy Families), Trauma Informed Practices, Domestic Violence Advocacy, HMIS (Homeless Management Information System), Congregate Shelter, 2Gen Model Approaches, Housing First Model, Emergency Shelter, Transitional Shelter, Landlord/Tenant rights, and voucher programs.
Proven track record of successfully managing data and grant reporting responsibilities.
Equipped to manage, build and facilitate community relationships with the City of Aurora, Arapahoe County, Douglas County, Tri Cities (Englewood, Littleton and Sheirdan).
Embrace Family Tree’s culture of continuous improvement practice.
Ability to communicate and interact in meaningful and impactful ways with people from all backgrounds and those who have different viewpoints.
Comfortable navigating the unknown and able to make decisions with limited information.
Can easily transition from one task to the next and work in a fast-paced environment that changes frequently.
Strong knowledge of Microsoft Suite Programs as well as Salesforce Databases.

Responsibilities

Deliver day-to-day program management and administration of program service delivery.
Learning and understanding program objectives
Developing, and implementing policies, procedures and standards as needed. This includes best practices, database procedures and safety standards.
Ensure team members adhere to contractual requirements and scope of services for each grant agreement pertaining to GOALS and House of Hope
Adhere to program budgets. Promptly enter receipts and invoices into internal financial reporting systems.
Accurately and promptly report program data for grant/contract reports, billing and internal reports.
Complete schedules for regularly scheduled staff and relief.
Provide guidance and support to team members and or clients, as needed.
Ensure proper client and file documentation is maintained, assist with case reviews and audits.
Provide general leadership to GOALS and House of Hope team members, full organization and community partners.
Support Family Tree mission and model Family Tree values of commitment, integrity, accountability, DEI/inclusiveness, collaboration and advocacy.
Facilitate regularly scheduled program team meetings and participate in Expanded Leadership Team meetings.
Foster teamwork and integrated services and opportunities within the program and organization.
Adhere to all Family Tree established policies and procedures, including those regarding timely reporting of suspected child abuse or neglect and confidentiality of client information.
Ensure a safe working environment, following Family Tree protocols and implementation of safety procedures at GOALS and House of Hope
Participate in community meetings such as; City Council meetings, Local Chambers of Commerce, community Town Hall meetings, and more as needed.
Participate in regular supervision and regularly communicate with Vice President of Homelessness services to ensure high quality service delivery, effective problem solving, integration and a culture of learning.
Partner with Chief Operating Officer, Vice President of Homelessness Services and Vice President of Human Resources regarding hiring new team members and retention of current team.
Recruitment, selection and training of new hires.
Provide regular supervision/check-ins, coaching, and performance evaluation of case managers, according to Family Tree values, policies, and procedures.
Build new community relationships and partnerships that will lead to funding opportunities, and client resources
Work and collaborate closely with Family Tree’s Gifts and Community Support Team to establish a robust volunteer and intern program to ensure rich community partnerships and experiences.
Collaborate with Family Tree’s Gifts and Community Support Team to identify possible funding streams for GOALS and House of Hope.
Partner with Family Tree’s Gifts and Community Support Team to build a robust internship program