Homeless Services Coordinator (Bilingual)

Eagle County Government Careers•Wolcott, CO

1d•Hybrid

About The Position

The Homeless Services Coordinator provides front-line administrative and direct case management support to individuals experiencing homelessness in Eagle County. Operating with a strong housing-first and trauma-informed approach, this role manages intake, provides direct client services and resource referrals, maintains database records, and assists clients in accessing essential supplies. This is primarily an office-based role with continuous public interaction and occasional field work.

Requirements

Associate’s degree in social work, human services, or a related field preferred or a combination of education and experience which produces the required knowledge, skills and abilities.
At least two years full time experience in customer service, public assistance or related fields or any combination of education and experience which produces the required knowledge, skills and abilities.
Experience working with individuals experiencing homelessness or other vulnerable populations.
Knowledge of basic case management principles and housing practices.
Bilingual (English/Spanish) oral and written skills are required.
Valid Driver’s license required.
Proficiency with HMIS software, Microsoft Office / Google Suite, and general office procedures.
Ability to maintain strict confidentiality, professional boundaries, and cultural competency.

Nice To Haves

Lived experience with homelessness or housing instability is a plus.

Responsibilities

Serve as the primary on-site point of contact, ensuring a safe, welcoming, and de-escalating environment.
Conduct intake assessments, coordinate housing/resource referrals, advocate for client needs, and provide support for Permanent Supportive Housing residents at Lake Creek Village.
Manage front office inquiries (phone, email, walk-ins) and oversee inventory and access for essential client amenities (laundry, showers, lockers, food, and toiletries).
Maintain accurate, timely client records in HMIS and applicable databases to ensure compliance with federal, state, and grant reporting standards.
Collaborate with regional community partners (shelters, healthcare providers, food banks) and adhere to safety, security, and Eagle County Government core values.

Benefits

Comprehensive and low-cost medical, dental, and vision insurance (as low as $85/month for employees only)
Wellness program where you can earn cash or extra days off
13 paid holidays
Paid time off (starting at 12 days) and additional medical leave
Paid volunteer hours
8% (dollar-for-dollar match) retirement plan
Free classes at Colorado Mountain College
Eagle County University classes (internal training)
Tuition reimbursement programs
Bilingual Pay Incentive
Free bus pass