Homeless Residential Program Property Administrator

Gulfstream Goodwill Industries•West Palm Beach, FL

15m

About The Position

Supports the Residential Services Team in the administration and management of the Supportive Housing Programs for persons with disabilities and who would otherwise be homeless and the Affordable Housing Programs. Contributes to the mission of Goodwill by helping to maximize the opportunities for persons with disabilities and other barriers to become more independent, working within limits of established policies.

Requirements

Bachelor’s degree from an accredited college or university in Human Services, Social Work, Business or related field, or the equivalency in experience
Minimum two (2) years’ experience in program administration and/or homelessness services.
Knowledge and support of the Housing First Model.
Ability to interact professionally with staff and community partners.
Must have excellent oral and written communications skills.
Must be organized and detail oriented; ability to meet deadlines and complete work assignments successfully. Ability to prioritize and multi-task as needed.
Ability to problem-solve and/or act as mediator.
Experience with development/maintenance of Excel spreadsheets.
Some experience with budgeting.
Must have a valid Florida driver’s license, valid insurance, reliable transportation for travel to outlying locations and the ability to be insured under the company’s vehicle insurance policy

Responsibilities

Responsible for searching, locating, and securing apartments for program participants while adhering to HUD’s Housing and Urban Development’s guidelines for fair market rent/ rent reasonableness; the program’s budget and HUD HQS guidelines. Maintains documentation to support adherence to HUD guidelines when securing apartments.
Develops and maintains positive relationships with landlords, referral agencies, partner agencies, and local businesses in the community to address issues of concern and explore enhancement opportunities for our program participants. Act as primary liaison between landlords and program participants.
Negotiates lease terms, reviews lease language, and submits to the CFO for review in a timely manner. Follows up with CFO to ensure leases are signed in a timely manner. Uploads signed leases into the shared drive; provides copies to service team members for review with participants.
Develops spreadsheet to track rent expense, addresses, landlord contact information, property manager contact information, and lease renewal dates for all leased units. Requests lease renewals at least one month in advance of due date. Ensures all addendums are signed by landlords and tenants and filed in participants charts.
Communicates Housing Quality Standards (HQS) with new and all existing landlords and property managers. Conducts HQS inspections. If unit fails HQS, communicates with landlord and/or property manager to ensure failed items are rectified within timeframes of HUD guidelines and policies and procedures. If necessary, works to relocate participant temporarily if safety issues are present for failed inspections.
Maintains spreadsheet with due dates of Housing Quality Standards inspections; emails the Housing Specialist monthly with list of HQS due dates and ensures the timely completion of inspections. Ensure copies are filed in the participants chart and/ or uploaded into the CMIS system.
May assist in the coordination of move-ins/outs with service team members; may need to be present for delivery of furniture and may assist in getting apartments ready for move in.
Communicates to supervisor and support staff terms of lease violations, and terminations when necessary. Ensure terms of the lease are being upheld by landlords and tenants and communicate any conflicting issues to supervisor and support staff.
Facilitates eviction proceedings for program participants when necessary and/or as directed. Files eviction with courts and follows through with the process. May need to contact law enforcement in assisting with eviction proceedings. Assists in coordination of removal of participant belongings as necessary.
Manages and schedules all residential maintenance requests. May receive requests directly from participants or service team members. May need to conduct a home visit to validate the need for maintenance. Works closely with landlords and/or property managers to ensure all maintenance requests are completed in time frames specified by the U.S. Department of Housing and Urban Development (HUD).
Generates and maintains maintenance documentation system to provide follow up guidance and reference to verify participants are living in safe comfortable living situations. Follows policy and procedure when apartments do not meet HUD habitability standards.
Develops/maintains back up key management system for all PSH residential units and supports staff to ensure emergency access capability.
Manages affordable housing properties and coordinates with vendors and maintenance personnel as needed.
Researches voucher availability and builds relationships with Housing Authorities
Keeps Division Director and Clinical Directors informed of all outstanding maintenance requests and lease violations.
Attends HHA and/or COC Pillar meetings as assigned. Provides feedback and input during meetings.
Provide assistance with other general department activities as assigned and directed.
Demonstrate by words and actions a commitment to the Goodwill mission to help people with disabilities and other barriers to become self-sufficient, working members of the community.
Perform or assist with any duties or operations, as required to maintain workflow and to meet schedules and quality requirements.
Maintain safe work area and comply with safety procedures and equipment operating rules, keeping work area in a clean and orderly condition.
Participate in any variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies.