Homeless Prevention Case Management Specialist - NM (5685)

THE SALVATION ARMY•Tulsa, OK

4d•Onsite

About The Position

The Homeless Prevention Case Management Specialist is responsible for the daily operations of the Emergency Financial Assistance programs operated at the Center of Hope. This role involves interviewing clients, accepting them into programs, and providing structured and comprehensive case management services focused on homeless prevention. The specialist must understand the uniqueness of each client's history to determine the most effective program plans, develop comprehensive program plans/goals, and evaluate client progress through mentoring and counseling sessions. They will also serve as an advocate for clients to acquire necessary services and ensure compliance with funding and reporting requirements.

Requirements

Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field.
Three years progressively responsible experience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources.
Valid State Driver License.

Nice To Haves

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Responsibilities

Interviews applicants to determine eligibility for program enrollment based on established guidelines and requirements.
Obtains pertinent information, contacts utility companies regarding client needs, makes a determination regarding the eligibility for assistance and amount, and refers applicants to other agencies if not appropriate for program.
Answers and returns all phone calls from utility customers with questions concerning the Financial Assistance program or commitments previously made from the department.
Establishes appropriate eviction prevention program goals for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.
Explains goals to client in a manner that is easily understood.
Consistently counsels client on ways to modify or stop negative behaviors while in the program.
Outsources clients to additional counseling resources if needed.
Maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.
Meets regularly with long-term clients to discuss/evaluate their progress, feelings, impressions, changes and personal growth/development.
Facilitates discussion to ensure clients’ attitudes and motivations are progressing; redirects negativity, promotes self-awareness, provides appropriate encouragement, and documents the progress.
Plans, coordinates, and/or facilitates life management classes that help clients identify stumbling blocks that could lead to eviction and assists clients with obtaining skills, insight, or resources that will support homeless prevention.
Refers clients to appropriate Corps programs or other agencies based on clients’ needs and in accordance with their program plan.
Completes and articulates discharge plans to clients exiting the program.
Expediently submits all case notes, assistance allotments, accounts payable vouchers, purchase order and check requests forms for processing in order to transmit all Salvation Army commitments to utility companies for posting to client accounts in a timely manner in an effort to avoid any service interruption or restore services promptly.
Processes all return receipts for client accounts.
Analyzes statistical information and case outcomes to ensure that recidivism is not occurring on a regular basis; recommends and implements changes to program guidelines to reduce repetitive requests for service.
Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the appropriate database(s).
Prepares and maintains statistical records on all services provided; compiles and prepares monthly and seasonal statistical reports; ensures the accuracy and completeness of the same.
Prepares case presentations for the supervisor; prepares and presents cases directly to any Coalitions, funding bodies or Case Conferences as directed.
Performs recordkeeping duties to ensure that all expenditures are properly recorded and submitted to the bookkeeper and Social Services Director as appropriate for submission to grantor.
Maintains compliance with program budgets; regularly reviews budget and advises Social Services Director if expenditures are not in compliance with program budget; makes recommendations as needed to ensure expenditures remain in compliance with approved program agreement.
Assists in developing and revising the service policy manual.
Attends community meetings with representatives of other agencies in order to educate them about the program, make client referrals and maintain awareness of client's progress.
Assists with coordination of the Tulsa World Christmas program; screens clients for submission, serves as the liaison between the newspaper reporter and families chosen, obtain proper releases required to participate in the program, refer qualifying families to the Tulsa World reporter, schedules distribution of appropriated funds or donations.
Assists with community services as needed.
Assists in performing social service work for special or seasonal projects.
Conducts tours of program facility for outside agencies as requested.
Performs other related work as required.