Homecare Scheduling Coordinator

Trusted Hands Senior Care•Roswell, GA

1d•Onsite

About The Position

The Homecare Scheduling Coordinator plays a crucial role in ensuring the smooth operation of home care services by managing caregiver schedules and coordinating client care. This position involves maintaining the fulfillment of authorized client service hours, proactively filling open shifts, and documenting all schedule changes in real-time. The coordinator serves as a primary point of contact for caregiver scheduling needs, responding promptly to service changes and urgent coverage requirements. Strong communication skills are essential for interacting with clients, caregivers, and internal teams. Additionally, the role requires maintaining accurate documentation for compliance and audits, conducting check-ins to ensure satisfaction, and supporting training and onboarding processes. Participation in community events and operational support for new systems are also part of the responsibilities. This role offers opportunities for growth within a dynamic home care organization, allowing for a direct impact on seniors, families, and caregivers.

Requirements

Experience in home care, healthcare operations, scheduling, or care coordination preferred.
Strong organizational and time management skills with attention to detail.
Ability to multitask and problem-solve in a fast-paced environment.
Excellent written and verbal communication skills.
Proficiency with scheduling systems, EMR/CRM platforms, and Microsoft Office.
Dependable, responsive, and able to meet deadlines consistently.
Valid driver’s license and ability to travel locally if needed.

Responsibilities

Maintain fulfillment of authorized client service hours monthly.
Proactively fill open shifts and minimize lost or unbooked hours.
Ensure all schedule changes, gaps, and outcomes are clearly documented in real time.
Serve as a primary point of contact for caregiver scheduling needs.
Respond promptly to service changes, call-offs, and urgent coverage needs.
Maintain clear, professional communication with clients, caregivers, and internal team members.
Ensure all deadlines and assignments are acknowledged and confirmed via email.
Maintain accurate, timely call logs and scheduling documentation to support compliance and audits.
Assist with maintaining up-to-date employee files and audit readiness.
Conduct periodic check-ins with clients and caregivers to ensure satisfaction and quality of care.
Support a positive, solution-oriented experience for both clients and staff.
Assist with training coordination, onboarding sessions, and compliance tracking.
Support implementation of new systems, processes, or tools.
Participate in community events, workshops, or outreach efforts as needed.