Homecare Scheduling Coordinator

Trusted Hands Senior Care, LLC•Roswell, GA

2d•Hybrid

About The Position

This role is responsible for coordinating schedules and ensuring client care hours are met within a dynamic and growing home care organization. The position blends operations, people management, and a sense of purpose, making a direct impact on seniors, families, and caregivers. Opportunities for growth, leadership exposure, and community involvement are available.

Requirements

Strong organizational and time management skills with attention to detail
Ability to multitask and problem-solve in a fast-paced environment
Excellent written and verbal communication skills
Proficiency with scheduling systems, EMR/CRM platforms, and Microsoft Office
Dependable, responsive, and able to meet deadlines consistently
Valid driver’s license and ability to travel locally if needed

Nice To Haves

Experience in home care, healthcare operations, scheduling, or care coordination preferred

Responsibilities

Maintain fulfillment of authorized client service hours monthly
Proactively fill open shifts and minimize lost or unbooked hours
Ensure all schedule changes, gaps, and outcomes are clearly documented in real time
Serve as a primary point of contact for caregiver scheduling needs
Respond promptly to service changes, call-offs, and urgent coverage needs
Maintain clear, professional communication with clients, caregivers, and internal team members
Ensure all deadlines and assignments are acknowledged and confirmed via email
Maintain accurate, timely call logs and scheduling documentation to support compliance and audits
Assist with maintaining up-to-date employee files and audit readiness
Conduct periodic check-ins with clients and caregivers to ensure satisfaction and quality of care
Support a positive, solution-oriented experience for both clients and staff
Assist with training coordination, onboarding sessions, and compliance tracking
Support implementation of new systems, processes, or tools
Participate in community events, workshops, or outreach efforts as needed