Homecare Intake Coordinator
About The Position
The Homecare Intake Coordinator evaluates incoming referrals and order calls, verifies that patient needs match available services, and ensures required documentation is complete for transition into home health care. The coordinator serves as a link among patients, families, referral sources, insurance companies, and healthcare providers, communicating referral information to appropriate teams and supporting sensitive, efficient coordination of care. This position is in the Homecare department, is 35 hours per week, and reports to the Chief of Home Health Services and Director of Home Health Operations. It is a non-exempt role based at 547 Columbia Rd, Dorchester, Massachusetts, with road travel. The coordinator may assist with skilled nursing visits as needed and has no supervisory responsibility.
Requirements
- Current, unrestricted RN or LPN licensure in Massachusetts.
- At least 2 years of clinical experience.
- At least 1 year of insurance or medical experience.
- At least 1 year of intake coordination experience.
- Current CPR/BLS certification.
- Current driver’s license and vehicle insurance, and access to a dependable vehicle or public transportation.
- Excellent organizational, written, and verbal communication skills.
- Competence with Microsoft Office applications, including Excel, Word, and PowerPoint.
Nice To Haves
- Intake coordination experience in a homecare setting.
- Familiarity with electronic health data systems such as WellSky, OCHIN, and/or EPIC.
- Bilingual language skills, preferably English/Spanish, Portuguese Creole, or French Creole.
Responsibilities
- Obtain demographic and clinical information from clients, physician offices, and other referral sources to compile referrals.
- Verify insurance eligibility and authorization requirements for each referral.
- Obtain and process prior authorizations required by insurance carriers.
- Communicate with insurance companies and clinical staff regarding authorization status.
- Maintain accurate records of authorization requests, approvals, denials, and expiration dates.
- Schedule initial home visits for the clinical team to support timely starts of care.
- Educate patients and families about home health services, care plans, and the roles of healthcare professionals involved in their care.
- Facilitate communication among patients, families, and the home health care team to coordinate services and support adherence to care plans.
- Maintain accurate, comprehensive patient records in the agency’s electronic health record system, including interactions, referrals, and coordination activities.
- Assist in developing and implementing intake policies and procedures to improve service-delivery efficiency and effectiveness.
- Review intake documents and patient files for accuracy, completeness, and regulatory compliance.
- Assist with skilled nursing visits as needed.
- Ensure required forms, including Consent and 485, are present and completed.
- Coordinate care among physicians, therapists, and other healthcare providers.
- Follow UCC standards of Employee Conduct, including customer service, respect, nondiscrimination, privacy, and attendance.
- Maintain confidentiality of patient and employee records and information.
- Follow safety protocols and participate in required training.
- Perform other duties as needed.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
