HB - Homebuyer Concierge

Lennar•Tampa, FL

1d•Onsite

About The Position

The Homebuyer Concierge serves as the primary point of contact for homebuyers after a Purchase Agreement has been executed, guiding them through construction and closing. The role supports a smooth transaction by coordinating communication between the buyer and Lennar departments while providing exceptional customer service. It also supports backlog management, zero-defect homes, cost management, and adherence to schedules. Regular, in-person attendance at Lennar communities, job sites, and offices during regular work hours is an essential function of the position. The role may involve spending more than eight hours per day in a construction trailer and performing physical tasks related to visiting construction sites.

Requirements

High school diploma or equivalent.
Minimum of 2–3 years of experience in homebuilding, real estate, mortgage, or a related field.
Strong communication, organizational, and customer service skills.
Proficiency in Microsoft Office and CRM software.
Ability to manage multiple tasks and deadlines effectively in a fast-paced environment.
Self-motivated, with a proactive approach to customer engagement.
Regular in-person attendance at company communities/job sites and offices during regular work hours.
May require the ability to operate a motor vehicle and read plans.
May require climbing stairs and ladders, bending, stooping, reaching, lifting, moving, or carrying equipment exceeding 50 pounds.
May require occasional operation of construction equipment.
May require finger dexterity to operate a computer keyboard and calculator.

Nice To Haves

College degree.
Salesforce experience.

Responsibilities

Serve as the buyer’s point of contact from execution of the Purchase Agreement through construction and closing.
Drive backlog management by proactively reaching out to homebuyers and coordinating transactions through close of escrow.
Set clear expectations and provide timely build-status updates, answering homebuyer questions and addressing concerns.
Coordinate introductions and meetings between homebuyers and Mortgage, Title, Construction, Sales, and Closing departments.
Ensure sales files and required documents are complete, compliant, and ready for successful closings.
Facilitate and track Salesforce Purchase Agreement milestones, including Conditional Loan Approval.
Schedule Dusty Shoe Walks with the Construction Manager and homebuyer, typically at foundation completion, though timing may vary by product type.
Track milestone meetings involving the Construction Manager, Customer Care, buyer, mortgage company, and Closing Attorney.
Coordinate document signing to support an on-time closing.