Home Transition Coordinator

Norco•Everett, WA

About The Position

Norco is seeking a Home Transition Coordinator to support timely patient discharges from healthcare facilities and represent Norco to providers as an extension of customer service. The role requires continual prioritization of patient and referral-source needs and may have significant customer-service implications. The coordinator works with referral sources and outside sales teams, serves as a liaison among Norco Medical, patients and their care networks, and delivers durable medical equipment (DME) to facilities. The position also supports customer service, referral coordination, product education and sales, order processing, account setup, and communication about billing and insurance requirements. Norco expects Employee Owners to be punctual, efficient, ethical, professional, safety-conscious, and collaborative. Essential duties may be performed with or without reasonable accommodation. The listed compensation is $22–$26 per hour, depending on experience (DOE). The position is based at 3030 Hoyt Ave, Everett, WA 98201.

Requirements

High school diploma or equivalent.
Valid regular driver’s license.
Excellent people skills and a genuine desire to help others.
Ability to communicate effectively verbally and in writing.
Ability to perform basic mathematical calculations: addition, subtraction, multiplication, and division.
Ability to work with diverse clientele.
Ability to accurately enter data into a computer and acquire working knowledge of applicable software applications.
Detail-oriented, with the ability to adapt to rapidly changing priorities and strong organizational and prioritization capabilities.
Ability to work in frequently high-stress situations.

Nice To Haves

College degree in business or marketing preferred.
One year of home care experience preferred.
Sales and marketing experience preferred.
In-depth knowledge of home medical products, placement, availability, and pricing is beneficial.

Responsibilities

Communicate with referral sources as an extension of the Sales team and coordinate with outside sales teams to meet company objectives.
Act as a liaison between Norco Medical and patients or clients, families, caregivers, physicians, and other healthcare agencies and staff.
Deliver patients’ durable medical goods (DME) to facilities.
Conduct, participate in, and attend educational meetings and in-services for healthcare workers, patients or clients, families, caregivers, physicians, and community members.
Assist Medical Customer Service Representatives with referrals that support continuity of care.
Assist Medical Customer Service with researching and pricing special-order items.
Stay informed about third-party reimbursement, service and equipment criteria, billing, and patient or client paperwork.
Greet customers professionally and enthusiastically; demonstrate empathy and patience, assess customer needs, and educate customers about medical products and services.
Fit and sell medical products and services to customers, and maintain knowledge of products, placement, availability, price, and use.
Keep apprised of industry billing criteria and customer insurance requirements; understand customer service, equipment setup, and billing processes.
Process customer orders and enter them accurately into the computer.
Initiate and complete new-patient referral information files and assist with setting up new accounts where applicable.
Route patient information to the appropriate personnel or departments for ordering, delivery, and billing of medical products and services.
Follow established procedures, policies, and safety rules, maintain a clean and safe work area, and adhere to company policies and procedures.
Answer billing and other customer questions or direct customers to the appropriate billing personnel.
Inform the manager of patient or referral concerns and problems to be resolved; work well with a team.
Assume responsibility for personal actions, professional skills, and attitudes; perform other tasks as assigned or needed.

Benefits

Employee Stock Ownership Plan (ESOP)
Health insurance
Vision insurance
Dental insurance
Health Savings Account (HSA)
Medical and Dependent Care Flexible Spending Accounts (FSA)
Life insurance provided at no cost to the employee through United Heritage
Supplemental accident, disease, and life insurance through Colonial Life Insurance
Employee tuition reimbursement
401(k) with employer matching
Employee discount on products sold by Norco