Home Transition Coordinator

Norco, Inc. • Everett, WA

1d • $22 - $26 • Onsite

About The Position

Norco is seeking a Home Transition Coordinator to coordinate patient discharges from healthcare facilities while meeting response-time expectations. The role represents Norco to provider communities and extends customer service to patients and referral sources. It requires continuously prioritizing and reprioritizing customer needs and solving problems that may have significant customer-service implications.

The position supports Norco’s business as an Employee Owner and is expected to contribute through punctual, efficient, ethical, and professional conduct; teamwork; and a positive attitude toward coworkers and customers. The essential duties may be performed with or without reasonable accommodation.

The coordinator communicates and collaborates with referral sources and outside sales teams; serves as a liaison among Norco Medical, patients, families, caregivers, physicians, and healthcare agencies; and delivers durable medical equipment to facilities. The role also assists with referrals, special-order research and pricing, patient paperwork, orders, account setup, routing patient information, customer questions, and continuity of care. The coordinator educates customers on products and services, assesses needs, fits and sells medical products, and maintains knowledge of products, equipment setup, billing, and insurance criteria. The position follows company procedures and safety policies, maintains a clean and safe work area, participates in educational meetings and in-services, and informs management of patient or referral concerns.

Compensation is $22–$26 per hour, depending on experience (DOE).

Requirements

• High school diploma or equivalent.
• Valid regular driver’s license.
• Excellent people skills and a genuine desire to help others.
• Ability to communicate effectively verbally and in writing.
• Ability to perform basic arithmetic calculations: addition, subtraction, multiplication, and division.
• Ability to work with diverse clientele.
• Ability to enter data accurately into a computer and learn software applications applicable to the position.
• Detail-oriented approach.
• Ability to adapt to rapidly changing priorities.
• Excellent organizational and prioritization capabilities.
• Ability to work in frequently high-stress situations.

Nice To Haves

• College degree in business or marketing preferred.
• One year of home care experience preferred.
• Sales and marketing experience preferred.
• In-depth knowledge of home medical products, placement, availability, and pricing is beneficial.

Responsibilities

• Communicate with referral sources as an extension of the Sales team.
• Work in harmony with outside sales teams to meet company objectives.
• Act as a liaison between Norco Medical and patients or clients, families, caregivers, physicians, and other healthcare agencies and staff.
• Deliver patients’ durable medical goods (DME) to facilities.
• Conduct, participate in, and attend educational meetings and in-services for healthcare workers, patients or clients, families, caregivers, physicians, and community members.
• Assist Medical Customer Service Representatives in arranging referrals to support continuity of care.
• Assist Medical Customer Service in researching and pricing special-order items.
• Take responsibility for personal actions, professional skills, and attitudes.
• Stay informed about third-party reimbursement, service criteria, equipment offerings, billing, and patient or client paperwork.
• Follow established procedures, policies, and safety rules.
• Greet customers professionally and enthusiastically, demonstrating empathy and patience.
• Maintain knowledge of products, placement, availability, price, and use.
• Assess customer needs for products or services efficiently.
• Educate patients or clients about medical products and services.
• Fit and sell medical products and services to customers.
• Stay informed about industry billing criteria and customer insurance requirements.
• Understand customer service and equipment setup processes, as well as the billing process.
• Process customer orders and enter them accurately into the computer.
• Initiate and complete new-patient referral information files and assist with new-account setup when applicable.
• Route patient information to the appropriate personnel or departments to order, deliver, and bill for medical products and services.
• Use safe work practices and follow company safety policies daily.
• Perform other tasks as assigned or needed.
• Stay informed about and adhere to company policies and procedures.
• Work effectively with a team.
• Inform the manager of patient or referral concerns and problems requiring resolution.
• Answer billing and other customer questions or direct customers to appropriate billing personnel.
• Participate in vendor and Norco in-services.
• Keep the work area clean and safe.

Benefits

• Employee Stock Ownership Plan (ESOP).
• Health, vision, and dental insurance.
• Health Savings Account (HSA).
• Medical and dependent care Flexible Spending Accounts (FSA).
• Life insurance provided at no cost to the employee through United Heritage.
• Supplemental accident, disease, and life insurance through Colonial Life Insurance.
• Employee tuition reimbursement.
• 401(k) with employer matching.
• Employee discount on products sold by Norco.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED