Home to Hope Program Manager - Reentry & Behavioral Health Support (Grant-Funded)

City of Charlottesville•Charlottesville, VA

About The Position

The Home to Hope Program Manager leads the design, development, and management of the City of Charlottesville’s Home to Hope Reentry Program, which supports residents returning from incarceration through peer navigation, individual case planning, and connections to housing, employment, treatment, and education. This is a two-year pilot grant-funded position supported by Opioid Settlement and/or Virginia Opioid Abatement Authority funding. The role may transition to a permanent position after the grant period, depending on budget availability and program outcomes. The Program Manager will move the program from case-by-case assistance to a structured, phased model that supports participants from crisis toward stability and self-sufficiency. The position oversees program design, daily operations, supportive-service systems, internal controls, evaluation, and data reporting, and supervises Peer Navigator I and Peer Navigator II. It also develops the program’s behavioral health, substance use disorder, opioid use disorder, and harm-reduction framework; coordinates grant compliance and fiscal oversight; and collaborates with City departments, community providers, and other partners. The role requires initiative, sound judgment, empathetic and collaborative leadership, and accountable administrative practices. The position is full-time and exempt. The hiring amount is not to exceed $80,000 annually. First review of applications begins December 1, 2026; the posting is continuous and may close after seven calendar days or when a reasonable number of applications or a suitable candidate has been identified.

Requirements

Qualify through one of the following education and experience combinations: a bachelor’s degree in a relevant field and at least 2 years of progressively responsible related experience; an associate degree in a relevant field and at least 4 years of such experience; a high school diploma or GED and at least 6 years of such experience; or an equivalent combination of education and experience.
Relevant fields include Human Services, Social Services, Sociology, Psychology, Behavioral Health, Public Administration, Criminal Justice, or another related field.
Relevant experience includes human services, reentry programming, behavioral health navigation, program management, program evaluation, case coordination, or a highly related field.
Obtain and maintain a valid Virginia driver’s license and an acceptable driving record under City criteria.
Successfully pass a pre-employment background check and drug screen.
Thorough knowledge of participant support principles, office administration, and applicable federal, state, and local regulations, policies, and procedures.
Knowledge of program design and adult learning principles, including curriculum development, assessment tools, and participant pathways.
Knowledge of program management, workflow development, quality assurance, community partner agencies, and databases or other data-tracking methods.
Ability to research, compile, analyze, and interpret data and outcomes.
Ability to write clear reports and communications, including program procedures, evaluation findings, and internal controls.
Intermediate math ability, including working with percentages, ratios, budgets, and financial operations.
Advanced communication skills and ability to maintain effective working relationships with colleagues, City officials, clients, agencies, businesses, community groups, and the public.
Ability to communicate policy changes and recommendations, handle sensitive or controversial issues tactfully, and manage challenging interpersonal interactions.
Ability to work with limited direction, exercise independent judgment, and manage special projects with little oversight.
Practical technical knowledge and ability to design and manage program workflows, databases, and tracking systems.
Intermediate proficiency with Microsoft Office applications, including Word and Excel, and ability to use agency systems and software.
Ability to monitor program or project fiscal expenditures and support budget oversight, preparation, and allocation recommendations as assigned.
Ability to guide, instruct, assign, and monitor the work of others and provide input on staff performance and program service delivery.
Strong organization and time-management skills; ability to manage multiple complex tasks, interruptions, and changing priorities.
Ability to use sound judgment, tact, diplomacy, and professionalism, and to work effectively with sensitive and confidential information.
Ability to work effectively with distressed, frustrated, or upset individuals and maintain appropriate boundaries.
May be required to respond to emergencies and work outside normal schedules, including evenings, weekends, or holidays.
The work requires sedentary physical effort, including occasionally exerting up to 10 pounds, remaining stationary for much of the time, operating a computer and office productivity equipment, moving about the office, communicating information, and observing details at close range.

Nice To Haves

Experience designing programs, service models, or curricula for adults, including setting goals and measuring outcomes.
Virginia Peer Recovery Specialist certification or an equivalent peer-support credential.
Qualified Mental Health Professional–Adult (QMHP-A) credential or eligibility for QMHP-A registration.
Certification or coursework in Substance Abuse Counseling (CSAC or CSAC-A).
Formal training in trauma-informed care, harm reduction, crisis response, or behavioral health navigation.
Experience working with justice-involved individuals, people affected by SUD/OUD, or people with co-occurring mental health needs.
Experience supervising staff or providing structured workflow oversight, coaching, or functional supervision.
Experience leading or supervising people in peer roles.

Responsibilities

Lead development of the Home to Hope program framework and a phased participant pathway from crisis to stability and self-sufficiency.
Develop intake and assessment tools, participant goal plans, progress measures, and graduation criteria.
Design and deliver educational services, workshops, and materials for adult participants, and build partnerships with providers serving participants at each program phase.
Develop orientation, training, and practice guides to support consistent work by Peer Navigators.
Manage the program’s operational and administrative functions, including processes, procedures, staff workflows, and supportive-service infrastructure.
Develop, implement, and maintain program policies, standard operating procedures, and internal controls for service delivery, documentation, fiscal accuracy, inventory, and compliance.
Oversee procurement, tracking, safe storage, and distribution of supportive services and resources, including rental and emergency assistance, gift cards, mobile phones, phone-minute and data cards, transportation supports, and other stabilization items.
Ensure timely and accurate processing of program purchases and participant financial supports in accordance with City fiscal policies.
Monitor caseload trends and service needs and provide operational guidance to Peer Navigators.
Develop the program’s behavioral health, SUD/OUD, and harm-reduction support framework.
Create processes to identify, document, and track participants affected by SUD, OUD, or co-occurring mental health conditions, and workflows for appropriate referrals.
Integrate behavioral health and harm-reduction considerations into phased supportive-service models, rental assistance processing, and participant stabilization plans.
Design and manage data collection, program evaluation, performance metrics, and participant-outcome tracking systems.
Collect, analyze, and report data on reentry supports, service utilization, behavioral health and SUD/OUD indicators, housing stability, and participant outcomes.
Produce monthly, quarterly, and annual reports for the Chief Prosperity Officer and City leadership, and develop dashboards or summaries for oversight and decision-making.
Analyze trends and recommend improvements to equity, participant experience, and program impact.
Lead administrative reporting and compliance for opioid abatement grant requirements, including performance measures, outcomes, service distribution, fiscal controls, allowable uses, documentation standards, and non-supplanting requirements.
Prepare grant-compliance, audit, and performance-review reports and coordinate documentation with City departments.
Provide day-to-day supervision, workflow oversight, coaching, scheduling coordination, and support for Peer Navigator I and Peer Navigator II.
Monitor staff performance, documentation accuracy, and adherence to program expectations; provide coaching and feedback.
Support staff training, professional development, and trauma-responsive service approaches.
Attend selected external meetings, such as Mental Health Coalition or reentry-aligned committees, to represent program needs and strengthen cross-system alignment.
Collaborate with City departments and partners to coordinate services and remove systemic barriers for participants.
Prepare reports, presentations, and communications materials, and perform other duties supporting program or departmental needs.

Benefits

Comprehensive benefits package
Health insurance with employer contribution
Employer-paid life insurance
Gym membership reimbursement
Tuition assistance
Professional development opportunities
Vacation leave accrued at 3.09 hours bi-weekly, increasing with years of service
Sick leave accrued at 4.62 hours bi-weekly, approximately 120 hours per year, with no accumulation limit
13 paid observed City holidays
One floating holiday per fiscal year
Choice of a defined benefit pension plan or defined contribution 401a plan
Voluntary 457 deferred compensation plan
Eligibility to purchase prior-service credit under the Defined Benefit Plan
Portability agreement available for eligible employees