Family Support Worker - Grant Funded

City of San Antonio • Tx 78207, TX

1d • Onsite

About The Position

Under direction, the Family Support Worker coordinates activities for families in need of social services. The position provides strength-based case management and uses leadership strategies when working with families. It has no supervisory responsibilities. This is a grant-funded, unclassified, at-will position with no disciplinary appeal rights to the Municipal Civil Service Commission.

The role supports families in completing self-identified goals, meeting social service program requirements, and accessing community resources. It also helps families address crises and complete health, oral health, and other program compliance requirements. The worker collaborates with program staff to deliver family engagement and educational opportunities and may make home visits, assist with recruitment and enrollment, and support families transitioning within the program.

The work location is 1227 Brady Blvd., San Antonio, TX 78207. Regular work hours are 7:45 a.m. to 4:30 p.m., Monday through Friday; application events may occasionally require evening or weekend hours. The role primarily works in an office environment.

Requirements

• Bachelor's degree from an accredited college or university.
• Valid Class C Texas Driver's License.
• For positions in the Head Start Program, current Pediatric CPR and First Aid Certification is required, or both certifications must be obtained within the first 60 days in the position.
• Knowledge of cultural differences and sensitivity to the implications of culture for service delivery.
• Ability to establish mutually respectful partnerships with families to enhance the quality of their lives and communities.
• Skill in using a personal computer and associated software programs.
• Ability to operate a computer keyboard and other basic office equipment.
• Ability to maintain good relationships with stakeholders and provide excellent, culturally sensitive customer service.
• Ability to respect and respond competently to each family's culture, traditions, lifestyle, language, and values.
• Ability to maintain a work environment that encourages mutual respect and congenial relationships and is free from harassment.
• Ability to use varied learning techniques to deliver family and community support services successfully.
• Ability to develop, implement, and evaluate new programs.
• Ability to communicate clearly and effectively.
• Ability to perform all essential functions of the position, with or without accommodations.

Nice To Haves

• Bachelor's degree in Social Work or a related field.
• Two years of experience in social work, family support, or a related field.
• Parent of a current or former participant in a Head Start program.
• Fluency in English and Spanish.

Responsibilities

• Follow social service program requirements for families, support and monitor their efforts to complete self-identified goals, and complete case management requirements on time.
• Provide families with appropriate community resources and linkages, and assist families in crisis with needs such as food, housing, clothing, and transportation.
• Support families with health and oral health requirements and ensure timely follow-up on compliance requirements.
• Implement relevant social service program framework components to support families.
• Provide case management to families in social service programs.
• Make home visits as needed.
• Help families participate in group activities, including parent advisory groups, policy groups, and educational activities based on their interests and needs.
• Provide opportunities for children and families to participate in family education programs and for parents to contribute to program educational curricula.
• Provide engagement and educational activities that address families' ongoing and expressed needs.
• Collaborate with program staff to provide opportunities related to child growth and development, parenting skills, child abuse prevention, guidance and discipline, medical and dental care, nutrition, mental health, disabilities, family literacy, and community advocacy.
• Assist families with transitions within the social services program.
• May participate in program recruitment and help with enrollment, including completing required forms.
• Participate in application events, which may involve occasional evening and weekend hours.
• Perform related duties and fulfill responsibilities as required.

What This Job Offers

• Job Type: Full-time