Home Sleep Testing Support Representative (Glen Burnie)

Medbridge Healthcare•Glen Burnie, MD

11h•Onsite

About The Position

Join a growing healthcare organization where you will play a key role in supporting patients through the home sleep testing process from shipment to completion. This is a fast paced, patient focused position that blends customer service, technical troubleshooting, and care coordination.

Requirements

High school diploma or equivalent required
1 to 3 years of customer service experience, healthcare preferred
Strong communication and problem solving skills
Comfortable working with computers, phones, and documentation systems
Detail oriented with strong follow up skills
Ability to work in a fast paced, evolving environment

Nice To Haves

Medical terminology and associate degree are a plus

Responsibilities

Handle inbound calls and deliver exceptional patient support
Guide patients through home sleep testing with clear education and follow up
Troubleshoot device issues to ensure successful test completion
Document all patient interactions accurately and timely
Collaborate with internal teams including clinical, logistics, and insurance verification
Ensure provider orders align with payer requirements
Meet productivity goals, deadlines, and quality standards
Maintain strict HIPAA compliance and confidentiality
Support team success by assisting with training and cross functional needs