Home Shopping Manager

Albertsons Companies•Austin, TX

3h•Onsite

About The Position

The Home Shopping Department Manager (HSDM) is responsible for leading all home shopping and e-commerce operations, including order fulfillment, labor execution, customer experience, and associate development. This role ensures online orders are picked, staged, and delivered accurately and on time while meeting productivity, quality, and service goals. The HSDM plays a critical role in driving digital sales growth and delivering a seamless omnichannel customer experience.

Requirements

Directly supervises home shopping associates
Makes day-to-day operational decisions within the department
Partners with store leadership on performance management and discipline
Does not independently finalize terminations without leadership approval

Responsibilities

Oversee daily home shopping operations including order picking, staging, and customer pickup/delivery
Ensure orders are fulfilled accurately, on time, and in accordance with company standards
Monitor order volume, cut-off times, and service metrics
Coordinate workflow to meet peak demand and service windows
Ensure department readiness throughout operating hours
Deliver excellent customer service for online and pickup customers
Resolve customer concerns related to substitutions, quality, timing, or order accuracy
Ensure associates follow customer communication and substitution guidelines
Maintain a positive, efficient, and customer-focused operation
Hire, train, coach, and develop home shopping associates
Create schedules aligned to forecasted order volume and labor targets
Assign tasks and manage daily workflows and productivity
Provide ongoing feedback, recognition, and corrective action as needed
Foster accountability, teamwork, and engagement within the department
Plan and manage labor to meet productivity and service expectations
Monitor pick rates, order accuracy, and labor utilization
Adjust staffing and priorities based on real-time demand
Ensure accurate timekeeping and attendance compliance
Partner with Grocery, Produce, Meat, and other departments to maintain product availability
Ensure proper product selection, freshness, and substitution standards
Monitor out-of-stocks, substitutions, and customer feedback
Support inventory accuracy and reporting of availability gaps
Enforce safe work practices and proper equipment use
Maintain clean, organized, and safe work and staging areas
Ensure compliance with company policies and procedures
Complete required documentation, reports, and logs accurately
Partner with Store Director, Assistant Store Director, and other department managers
Participate in store leadership meetings as required
Support store initiatives while prioritizing e-commerce execution
Communicate operational needs, challenges, and opportunities