Home Services Dispatcher

Bonney Plumbing, Electrical, Heating and Air•Novato, CA

1d•$25 - $35•Onsite

About The Position

Our dispatchers sit at the center of everything. They are the connection between our customers and our technicians. This role requires someone who enjoys fast-paced environments, takes ownership of their work, and feels confident making decisions that keep things moving. The ideal candidate naturally steps in and takes control when things need direction, excelling at coordinating people, solving scheduling challenges, and keeping operations running smoothly. Clear communication with technicians and customers about expectations is key. This role thrives in a high-demand environment where calls come in, schedules shift, and priorities change, requiring quick responses while maintaining organization and focus. Making real-time decisions, adjusting plans as needed, and ensuring clear, professional communication are essential. Attention to detail in processes, notes, and schedules is crucial for ensuring technicians have what they need and customers receive timely service, understanding that strong execution and communication directly impact the customer experience. In this role, you’ll coordinate service calls, manage the schedule, and serve as the central point of communication between customers and technicians. Your ability to take ownership, move quickly, and communicate clearly keeps operations running efficiently. If you have dispatching experience and want a role where your decisions truly matter every day, this is it.

Requirements

2+ years of dispatching experience in the trades, home services, or a related field
Exceptional organizational skills and the ability to manage multiple priorities simultaneously without losing your composure
Ability to speak clearly and professionally with a technician, a customer, and a manager all at once and handle each one well
Ability to make efficient and profitable decisions quickly and independently
Strong customer service instincts with a calm, solutions-focused mindset
High school diploma or equivalent

Nice To Haves

Experience with ServiceTitan or a similar field service management platform is a strong plus

Responsibilities

Match technicians to the appropriate jobs based on their skills, experience, and customer needs to ensure successful service calls.
Coordinate and adjust technician schedules throughout the day
Communicate with customers and technicians regarding timing, updates, and changes
Make real-time dispatching decisions based on priority, location, and skill set
Track job progress and proactively resolve scheduling conflicts
Maintain accurate job details and updates in Service Titan
Support daily operations to keep everything running smoothly