Dispatcher- Security and Emergency Services

Erickson Senior Living • Lakewood Ranch, FL

4d • Onsite

About The Position

The Security and Emergency Services department is currently seeking an experienced Emergency Dispatcher to manage multiple Security & EMS systems from a central location. This role will play a critical part in the grand opening of Emerson Lakes, a new continuing care retirement community. The dispatcher will handle both emergency and routine calls for service, build rapport with residents and visitors by providing personalized customer service and hospitality, and contribute to a premier, state-of-the-art continuing care retirement community designed to serve over 1,500 residents across Independent Living, Assisted Living, Skilled Nursing, and Memory Care.

Requirements

• Prior experience in 911 call-taking/dispatching or Emergency Medical Services preferred
• Ability to maintain composure and situational awareness while dealing calmly with emergencies, ambiguity, and new challenges
• Effective communication skills with residents, visitors, and staff at all levels
• Successfully complete and pass an extensive Level 2 background screening, which covers U.S. Federal, State and City checks (submitting fingerprints), prior to the start of employment.

Responsibilities

• Track all pertinent information during your shift, and initiate the first level of the incident report for Security and Emergency Services Officer completion
• Monitor the Emergency Call System for independent living
• Track the status of residents involved in emergency situations
• Monitor Fire Alarm System
• Dispatch ambulance, private ambulances, or 911 as needed

Benefits

• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices!
• Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed