Home Services Dispatcher

Bonney Plumbing, Electrical, Heating and Air•Novato, CA

1d•Onsite

About The Position

Our dispatchers sit at the center of everything. They are the connection between our customers and our technicians. This role is for someone who enjoys fast-paced environments, takes ownership of their work, and feels confident making decisions that keep things moving. The ideal candidate naturally steps in and takes control when things need direction. Coordinating people, solving scheduling challenges, and keeping operations running smoothly is something they do well. At the same time, they communicate clearly and keep others informed, making sure technicians and customers know what to expect. They also enjoy the rhythm of a high-demand environment where calls come in, schedules shift, and priorities change. The ability to respond quickly while staying organized and focused is key. Staying ahead of the workload and keeping everything on track provides a sense of accomplishment. This role requires comfort in making real-time decisions and adjusting plans as needed, while keeping communication clear and professional. Taking pride in staying in control of the schedule and ensuring everyone involved is aligned is important. Details matter, as clear processes, accurate notes, and well-managed schedules ensure technicians have what they need and customers receive timely service. Strong execution and communication behind the scenes directly impact the customer experience. In this role, you’ll coordinate service calls, manage the schedule, and serve as the central point of communication between customers and technicians. Your ability to take ownership, move quickly, and communicate clearly keeps operations running efficiently.

Requirements

2+ years of dispatching experience in the trades, home services, or a related field
Exceptional organizational skills and the ability to manage multiple priorities simultaneously without losing your composure
Ability to speak clearly and professionally with a technician, a customer, and a manager all at once and handle each one well
Ability to make efficient and profitable decisions quickly and independently
Strong customer service instincts with a calm, solutions-focused mindset
High school diploma or equivalent

Nice To Haves

Experience with ServiceTitan or a similar field service management platform is a strong plus

Responsibilities

Match technicians to the appropriate jobs based on their skills, experience, and customer needs to ensure successful service calls.
Coordinate and adjust technician schedules throughout the day
Communicate with customers and technicians regarding timing, updates, and changes
Make real-time dispatching decisions based on priority, location, and skill set
Track job progress and proactively resolve scheduling conflicts
Maintain accurate job details and updates in Service Titan
Support daily operations to keep everything running smoothly