Home Repair Programs Manager

South Puget Sound Habitat for Humanity•Olympia, WA

7h•$26 - $34•Onsite

About The Position

The home repair programs manager oversees all aspects of South Puget Sound Habitat for Humanity's home repair program and works onsite in a limited construction capacity when program demands are high. The program currently includes critical home repairs, energy efficiency upgrades (such as heat pump installations), and aging in place upgrades. The home repair programs manager is responsible for setting and attaining the program’s annual goals, supervising home repair staff and contractors, and managing relationships with homeowners, community partners, and grantors. The manager is also responsible for training staff and volunteers in safety practices, meeting all grant requirements from multiple entities, and continuously exploring opportunities to grow and innovate the program. The ideal candidate is a process-oriented, strategic professional with an understanding of construction fundamentals who wants to work for a mission-focused organization committed to making sure as many of our South Sound neighbors as possible can live in safe, healthy homes. They tackle big goals with their organizational and people-leading know-how. They thrive juggling many projects and relationships and understand that integrity and adaptability are the backbones of healthy and effective program management. They are a proactive, quick-learning, team-oriented colleague who’s equally comfortable face-to-face, on the phone, or using tech-forward solutions.

Requirements

High school diploma or equivalent; bachelor’s degree preferred.
Three years of program management, project startup, or customer service support experience.
Two years of construction or repair-related experience with ability to complete onsite construction duties in coordination with repair staff.
One year of previous supervisory or management experience.
Must have a valid Washington State driver’s license and at least one year minimum of driving experience.
Exceptionally organized with the ability to manage multiple projects, a demanding workload, and day-to-day tasks while maintaining program participant satisfaction.
Strong relationship building skills with an ability to work constructively with a variety of people.
Understanding and abilities in project management practices and principles.
Excellent written and verbal communication skills.
Tech-savvy with a strong understanding of common email/calendar applications and tracking tools, and an ability to adopt and optimize new technologies.
Proven ability to handle sensitive and confidential information with discretion.
Ability to pass a background and reference check.
Commitment to the South Puget Sound Habitat mission and core values.

Nice To Haves

Bachelor’s degree

Responsibilities

Evaluating all program applications, conducting onsite assessments, matching qualified participants with appropriate funding sources, and scheduling projects with internal staff or outside contractors.
Ensuring all repair projects meet funding source requirements and ensuring timely reporting and compliance.
Evaluating application and income information to determine program eligibility.
Coordinating or conducting home assessments for program suitability, feasibility and documentation of project scope.
Refining and continuously improving the program participant experience from initial inquiry through completion of the program.
Delivering clear, timely, and dignified communications to program participants throughout the duration of their repair project to ensure compassion and respect.
Utilizing and mastering technology tools to continuously log and track program participant, project, and funding information, statuses, and tasks, including funding spend down based on anticipated, in-progress, completed, and cancelled projects; working with finance team to reconcile utilization numbers and billing for reimbursements.
Identifying and assigning appropriate staff or contractors to all projects, tracking progress, and collecting and processing all close-out documentation requirements.
Working closely with all programs staff and senior director of programs to strategically align service offerings with community needs and resource opportunities.
Identifying and documenting strategic and annual goals in alignment with housing data trends, funding availability, and internal capacity.
Developing and maintaining program policies and procedures; ensuring appropriate safety standards for all field work.
Exploring programmatic expansion and innovation, including service offerings, revenue, vendors, contractors and partnerships; designing, piloting, evaluating, and implementing all service expansions.
Establishing annual program evaluation, assessment, and improvement processes, including program participation satisfaction surveys; maintaining documentation and reporting.
Supporting relevant staff in researching, prioritizing, applying, and closing out all grant awards; leading program-related compliance efforts for grant awards.
In collaboration with advancement staff, creating and implementing outreach, marketing and awareness plans for ongoing program participant recruitment.
Conducting onsite construction-related duties in tandem with repair staff when program demands are high.
Assisting with common repairs, which could include drywall, framing, ramp building, grab bar or shower installs, and other accessibility projects.
Mobilizing, training, and managing staff toward successful completion of their annual plan goals, as well as program and organizational standards.
Meeting regularly with staff to check in on goals, program delivery obstacles, and to provide ongoing support for professional development.
Establishing a culture and environment where staff are empowered to, and capable of, leading and motivating volunteers in the successful completion of repair projects.
Maintaining a “team first” outlook, supporting the success of the team and the mission in attitude, ideas, and actions; leading by example and with active, creative input for growing and improving the organization.
Meeting and endorsing organization standards for record keeping and information sharing.
Contributing to organization events, helping as necessary with set up/take down, management, networking, various tasks, etc.
Participating in intentional learning efforts, including events relating to understanding institutional racism and building cultural competency.