Home Mortgage Default Operations Senior Specialist

Citizens Bank•United States,

14h•Hybrid

About The Position

Default Investor Reporting has one primary function of reporting the status of loans in default to the investor monthly. Its secondary function is to identify and resolve illogical conditions as possible prior to month-end reporting. Default Reporting Specialist requires that all default investor/insurer timelines are met by reporting accurately and on time. By doing so this will maintain our excellent score card ratings as well as avoid any compensatory fees and reputational risk. To maintain this, the Home Mortgage Default Ops Specialist (Default Reporting Specialist) will have working knowledge of how status code reporting aligns with the loan status of default along with the reason for the delinquencies. This role performs routine, complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities and/or perform moderately complex analysis to identify and resolve process-level issues. May assist in developing and implementing policies, procedures, and training materials to maximize efficiency. May manage projects requiring coordination with other teams, process improvement projects and may perform other such duties as assigned including trouble shooting operational issues.

Requirements

Strong knowledge of Default Investor Reporting, with emphasis on HUD, USDA, and GNMA requirements
Understanding of foreclosure, bankruptcy, loss mitigation, and collections processes
Working knowledge of systems include: MSP, LoanSphere (FCL, BNK, DAR), HSSN / AMN, FHLMC EDR Gateway, VA VALERI
Strong analytical, problem-solving, and critical thinking skills
Ability to manage multiple priorities and meet strict deadlines
High level of attention to detail and data accuracy
Strong written and verbal communication skills
Ability to work independently and collaboratively
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Copilot)

Nice To Haves

Associate or bachelor’s degree preferred
Equivalent mortgage default experience accepted

Responsibilities

Ensure timely and accurate submission of default reporting in accordance with FHA, USDA, GNMA, and other investor deadlines
Manage default loan reporting using LoanSphere DAR (Default Activity Reporting)
Maintain and update LoanSphere DAR and MSP mapping and administrative tables
Provide backup support for MI, FHLMC (Freddie Mac), FNMA (Fannie Mae), and private investor reporting
Review and resolve daily status code discrepancies and delinquency reasons to ensure data accuracy before month-end reporting
Identify and analyze delinquency episodes to determine root causes of default
Perform detailed data analysis and validation to ensure compliance with internal SLAs, regulatory requirements, and investor guidelines
Collaborating with cross-functional teams including Collections, Foreclosure, Bankruptcy, Loss Mitigation, Investor Reporting, Default Cash, and Claims
Participate in or lead meetings with business partners and vendors (e.g., ICE)
Support process improvement initiatives, operational issue resolution, and project work
Develop or assist with policies, procedures, and training materials