Default Operations Support Specialist
KeyBank•Brooklyn, OH
•$19 - $25•Hybrid
About The Position
Join our team as a Default Operations Support Specialist, providing crucial back-office support to our Default Management internal partners. As you support various lines of business by handling essential administrative functions, you are a vital asset on the team. This is a hybrid role, requiring 2 days in-office in Brooklyn OH and offering 3 days of work from home. The working hours are Monday - Friday, 8:00 am - 4:30 pm ET.
Requirements
- High School Diploma or equivalent required
- Digital literacy in MS Office365 – including Intermediate - Advanced skills in Outlook, Excel, & Word required
- Minimum 1 year of experience in a high-volume processing, administrative, or operations role required
- Demonstrate excellent customer service, verbal/written communication, and interpersonal skills
- Comfortable navigating multiple computer systems and applications
- Excellent time management, prioritization, and organizational skills
- Ability to work under pressure and meet deadlines
- Proven ability to handle high transaction volumes accurately
- Analytical, research, and problem resolution skills
- Quick learner who is not afraid to ask questions
- Ability to work from home 3 days per week in a quiet, private office setting with little to no distractions
Nice To Haves
- College degree preferred
Responsibilities
- Provides internal support to Default Management Ops teams
- Enters data into multiple systems
- Reviews documentation and sends out time-sensitive correspondence
- Completes work while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
- Reviews and ensures proper documentation or procedures are used for each task
- Identifies and resolves issues by following established guidelines. Refers more complex problems to senior team member
- Refers more complex problems to senior team member, while contributing to workflow or process change, to form a stronger understanding of the specific product or process
- Accountable for regular reporting and analysis requests
- Recommends and implements processes to solve routine issues
- Is fully proficient in duties while working under moderate to limited supervision.
- Other duties as assigned
Benefits
- Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
