Home Medical Equipment (DME) Business Development & Operations Coordinator

A Hug Away•Katy, TX

5d•Onsite

About The Position

A Hug Away Medical Supplies, Inc. is seeking an experienced Home/Durable Medical Equipment (DME) Business Development & Operations Coordinator to support the growth of our expanding medical supply operation. This position is ideal for a candidate with DME experience who enjoys building relationships, developing referral partnerships, managing retail operations, and supporting the day-to-day success of a medical equipment business. The successful candidate will work closely with leadership to strengthen referral networks, enhance customer service, expand retail sales, and ensure smooth DME operations.

Requirements

2+ years of Home Medical Equipment (HME) or Durable Medical Equipment (DME) experience.
Experience working in a DME retail store, medical supply company, healthcare sales, or business development environment.
Strong relationship-building and customer service skills.
Experience with inventory management and vendor coordination.
Self-motivated, organized, and capable of working independently.
Comfortable engaging with referral sources and community partners.

Nice To Haves

Familiarity with Brightree is preferred but not required.

Responsibilities

Develop and maintain relationships with physician offices, clinics, hospitals, rehabilitation facilities, home health agencies, hospice agencies, assisted living facilities, and community partners.
Conduct outreach activities to increase referrals and expand market presence.
Identify new business opportunities and support strategic growth initiatives.
Represent the company at networking events, health fairs, and community outreach programs.
Assist with the day-to-day operations of the medical supply showroom and retail store.
Educate customers on available medical equipment and supplies.
Support merchandising, product displays, and retail promotions.
Ensure a positive customer experience through excellent service and product knowledge.
Coordinate DME orders from intake through delivery.
Maintain inventory levels, conduct audits, and monitor product availability.
Work with vendors and suppliers to ensure timely ordering and replenishment.
Assist with equipment tracking, maintenance schedules, and quality control.
Serve as a primary point of contact for patients, caregivers, referral sources, and community partners.
Address customer concerns and ensure timely resolution of issues.
Conduct follow-up calls to maintain customer satisfaction and encourage repeat business.
Maintain accurate records and operational documentation.
Assist leadership with reporting, inventory analysis, and operational improvement initiatives.
Support vendor relationships, purchasing activities, and special projects.