Home Loans Collector
Credit Human•New Orleans, LA
•$24 - $25•Onsite
About The Position
This role manages delinquent mortgage accounts and supports loss mitigation, foreclosure processing, charge-offs, and REO disposition. As an individual contributor, the Collector handles inbound/outbound collection calls, documents member interactions, prepares correspondence, recommends foreclosure actions, resolves or escalates member issues, and follows established procedures to remediate defaulted loans. The position requires strong knowledge of mortgage delinquency workflows and a collaborative, solutions-focused approach.
Requirements
- Collections experience
- Loss Mitigation experience
- High School Diploma
- Strong computer skills with an emphasis on Microsoft Word, Excel, Outlook and the ability to use basic office equipment.
- Ability to work as a productive and efficient team member while following directions to meet pressing deadlines.
- Demonstrate the ability to manage multiple tasks well.
- Demonstrate a high degree of competency in mathematical and reasoning skills.
- Strong verbal communication and negotiation skills.
- Must be fluent in both English and Spanish.
Nice To Haves
- 1-2 years mortgage collections experience
- 1-2 years loss mitigation experience
- Some college
- Knowledge of servicing guidelines, general understanding of residential mortgage lending guidelines, State of Louisiana Real Estate Lending Laws, applicable compliance regulations, and regulatory agency rules which govern residential real estate servicing.
- Knowledge of mortgage collections, loss mitigation and foreclosure processes.
Responsibilities
- Resolve member delinquencies while delivering exceptional service and strengthening relationships.
- Support loss-mitigation efforts, delinquency management, and charge-off standards with accuracy and consistency.
- Contribute to continuous improvement by helping refine processes and supporting team operations.
- Promote a positive, values-driven team culture with strong collaboration and morale.
- Participate in cross-training, backup support, and annual development to expand skills and capabilities.
- Maintain thorough, compliant documentation in FICS MS and Episys to ensure clear and reliable account records.
Benefits
- insurance coverage
- college tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
