Home Loans Collector

Credit Human Careers • New Orleans, LA

12h • Onsite

About The Position

We are seeking a Home Loans Collector for the Home Loans Department in New Orleans, LA. This role manages delinquent mortgage accounts and supports loss mitigation, foreclosure processing, charge‑offs, and REO disposition. As an individual contributor, the Collector handles inbound/outbound collection calls, documents member interactions, prepares correspondence, recommends foreclosure actions, resolves or escalates member issues, and follows established procedures to remediate defaulted loans. The position requires strong knowledge of mortgage delinquency workflows and a collaborative, solutions‑focused approach. If you have mortgage collections expertise, loss‑mitigation skills, or a problem‑solving mindset you should apply right away! Highlights: Resolve member delinquencies while delivering exceptional service and strengthening relationships. Support loss‑mitigation efforts, delinquency management, and charge‑off standards with accuracy and consistency. Contribute to continuous improvement by helping refine processes and supporting team operations. Promote a positive, values‑driven team culture with strong collaboration and morale. Participate in cross‑training, backup support, and annual development to expand skills and capabilities. Maintain thorough, compliant documentation in FICS MS and Episys to ensure clear and reliable account records.

Requirements

• Collections experience
• Loss Mitigation experience
• Strong computer skills with an emphasis on Microsoft Word, Excel, Outlook and the ability to use basic office equipment
• Ability to work as a productive and efficient team member while following directions to meet pressing deadlines
• Ability to manage multiple tasks well
• High degree of competency in mathematical and reasoning skills
• Strong verbal communication and negotiation skills
• Fluent in both English and Spanish
• Applicants must be currently authorized to work in the United States on a full-time basis

Nice To Haves

• 1-2 years mortgage collections experience
• 1-2 years loss mitigation experience
• Knowledge of servicing guidelines
• General understanding of residential mortgage lending guidelines
• Knowledge of State of Louisiana Real Estate Lending Laws
• Knowledge of applicable compliance regulations, and regulatory agency rules which govern residential real estate servicing
• Knowledge of mortgage collections, loss mitigation and foreclosure processes

Responsibilities

• Manages delinquent mortgage accounts
• Supports loss mitigation, foreclosure processing, charge-offs, and REO disposition
• Handles inbound/outbound collection calls
• Documents member interactions
• Prepares correspondence
• Recommends foreclosure actions
• Resolves or escalates member issues
• Follows established procedures to remediate defaulted loans
• Resolves member delinquencies while delivering exceptional service and strengthening relationships
• Supports loss-mitigation efforts, delinquency management, and charge-off standards with accuracy and consistency
• Contributes to continuous improvement by helping refine processes and supporting team operations
• Promotes a positive, values-driven team culture with strong collaboration and morale
• Participates in cross-training, backup support, and annual development to expand skills and capabilities
• Maintains thorough, compliant documentation in FICS MS and Episys to ensure clear and reliable account records

Benefits

• Insurance coverage
• College tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED