Loudoun County

Birdwatch•Washington, DC

8d•Remote

About The Position

Birdwatch PBC is a growing company dedicated to simplifying homeownership by coordinating preventive maintenance, handling repairs, and assisting homeowners with improvements. Building on the success of Flock DC, Birdwatch serves homeowners throughout Northern Virginia, including Fairfax and Loudoun Counties. The company emphasizes accountability, trust, and providing reliable service through fairly compensated staff. They are looking for Home Evaluation Specialists for episodic, part-time work, offering flexible schedules and career opportunities. Birdwatch is committed to exceptional customer service and creating a positive work environment, valuing their team as their greatest resource.

Requirements

Live in or near Ashburn, Leesburg, Sterling, Purcellville, South Riding, Aldie, Reston, Herndon, Chantilly, Fairfax, Vienna, McLean, Great Falls, or nearby communities.
Professionalism
Warmth
Empathy
Deep technical knowledge of residential systems
Ability to identify urgent concerns and long-term care needs
Active listening skills
Effective communication skills
Ability to manage multiple tasks efficiently in the field
Note-taking skills
Photography skills
Real-time engagement with members
Ability to spot basic safety concerns and advise accordingly

Nice To Haves

Experience in home inspection or evaluation
Experience in property management
Experience in customer service
Experience in residential systems maintenance or repair

Responsibilities

Serve as the first point of in-person connection between Birdwatch and members.
Set the tone for long-term relationships built on expertise, empathy, and care.
Use deep understanding of residential systems to deliver clear, actionable insights.
Help homeowners maintain and improve their properties without stress or alarm.
Combine technical know-how with exceptional people skills.
Ensure members feel informed, supported, and confident in their home care journey.
Reflect Birdwatch’s mission to revolutionize home maintenance.
Blend professional expertise with genuine human connection.
Provide an unparalleled service experience.
Build immediate trust with members through professionalism, warmth, and empathy.
Confidently speak with homeowners about their property's condition, systems, and future maintenance needs.
Deliver clear, actionable insights through a walk-and-talk evaluation.
Demonstrate deep technical knowledge of residential systems and identify urgent and long-term care needs.
Listen actively and communicate in a way that makes members feel understood and supported.
Review member onboarding details to create a personalized, seamless visit experience.
Spot basic safety concerns (e.g., gas issues, missing detectors, loose handrails) and advise accordingly.
Manage multiple tasks in the field efficiently, including note-taking, photography, and real-time engagement with members.
Proactively support teammates when schedules allow.
Contribute to a positive and collaborative team culture.
Uphold Birdwatch’s mission by delivering exceptional customer experiences.