This role is responsible for identifying and coordinating patient/family care to support terminally ill patients and families in all hospice settings. The Case Manager utilizes teaching, assessment, and intervention skills to provide comfort care at end of life and maximize the quality of life for the patients and families. This includes educating patients and families regarding disease processes and trajectory, disease management, hospice philosophies, signs and symptoms of decline and end of life. The role also involves continuous review of all aspects of every patient on the caseload to ensure appropriate utilization of services and adherence to hospice level of care criteria, making referrals to other team members as appropriate. The Case Manager administers medication and treatments as prescribed by the physician, leads the interdisciplinary care group (IDG) for each patient and family, and coordinates all services with the interdisciplinary team. They are responsible for entering, completing, and updating documentation in the electronic health record, providing ongoing assessment of patient response to treatments, and supervising/performing Home Health Aide and licensed practical nurse supervisory visits. The role also facilitates discharge planning and may conduct OASIS assessments and establish/update plans of care for Palliative Care patients in Wisconsin. Additionally, the position requires the use of proper body mechanics and safety techniques, and the ability to orient and mentor new staff. The incumbent must demonstrate knowledge and skills appropriate to the age of the patients served.
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree