Home Healthcare Scheduler

Human Touch Home Health Care•Washington, DC

5d•$22 - $25•Onsite

About The Position

Human Touch Home Health Care is seeking a Home Healthcare Scheduler to support the day-to-day operations of its home care office. The organization provides skilled and non-skilled services to homebound clients, including seniors, individuals with disabilities, and people with medical needs. The role coordinates referrals, intake, insurance verification and authorizations, client scheduling, clinician assignments, medical records, and administrative functions. It requires strong organization, attention to detail, communication skills, and effectiveness in a fast-paced environment. The position is full-time, in person in Washington, DC, Monday through Friday on an 8-hour shift, with no weekends. Pay is $22.00–$25.00 per hour, based on experience.

Requirements

Home healthcare experience is required, as emphasized in the posting.
High school diploma or GED is listed as required; the posting also labels it preferred.
At least two years of relevant experience; preferably including at least one year in home health, home care, healthcare administration, public health, or a related healthcare setting.
Strong understanding of HMO, Medicaid, and Medicare payors and reimbursement processes.
Knowledge of medical terminology and healthcare documentation.
Strong computer skills, including Microsoft Windows, Microsoft Office, Word, and Excel.
Excellent verbal and written communication skills.
Strong interpersonal, organizational, and customer service skills.
Ability to accurately manage confidential patient and medical information.
Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment.
Strong attention to detail and commitment to accuracy.
Ability to work independently with minimal supervision and effectively as part of a team.
Ability to work effectively with healthcare clinicians, patients, insurance representatives, hospitals, and other healthcare partners.
Self-directed and dependable, with professionalism and discretion when handling sensitive information.

Nice To Haves

Previous experience with intake, authorizations, insurance verification, scheduling, medical records, or healthcare administration is preferred.
At least one year of experience in home health, home care, healthcare administration, public health, or a related healthcare setting is preferred.

Responsibilities

Perform intake, authorization, insurance verification, eligibility, scheduling, and related administrative duties.
Answer client inquiries, receive referrals, and help coordinate home care services.
Obtain and accurately document patient insurance, demographic, and referral information.
Identify and verify insurance coverage for home health care services.
Obtain and document prior authorizations from insurance providers and maintain accurate authorization records.
Communicate with insurance companies, hospitals, medical personnel, clients, and referral sources about coverage, authorizations, admissions, and services.
Provide hospital and insurance personnel with information about organizational services and coverage requirements.
Enter new patients into the scheduling system and update information when it changes.
Schedule clinicians for ongoing services and ensure appropriate staffing for newly referred clients.
Assist with client staffing, scheduling, operations, and administrative support.
Communicate with clinicians about admissions, hospitalizations, discharges, authorization expirations, and other client occurrences.
Coordinate triage of unscheduled and emergency situations with the Authorization Department and appropriate clinical personnel.
Prepare and distribute denial letters and other communications to medical personnel, including documentation and follow-up instructions.
Track, collect, and maintain referral statistics and submit required reports.
Sort, process, scan, and accurately enter incoming reports and documents into systems and databases.
Maintain the accuracy, completeness, confidentiality, and security of medical records and health information.
Respond promptly and professionally to employee and client questions and information requests.
Prepare emails, reports, correspondence, and other written communications.
Provide clerical and administrative support to the business office and home care operations.
Assist with payroll data entry and processing for approximately 23 clinicians, following company policies and procedures.
Attend meetings and participate on committees as required.
Provide courteous, respectful, and professional customer service to clients, employees, clinicians, and external partners.
Perform other duties as assigned to support organizational goals and objectives.