Home Health Director of Operations (RN or PT)

Well Care Health•Advance, NC

20h•Hybrid

About The Position

The Director of Operations works under the supervision of the Senior Director of Operations and has responsibility for driving Well Care’s culture, mission, vision, and values throughout the assigned Market. This role provides effective and strong leadership to all Market teams, promoting a positive working environment and culture that engages and fulfills all teams and minimizes regrettable turnover. The Director of Operations manages and oversees all operations to ensure the consistent delivery of high quality and profitable home health services, as well as results for operational and financial key metrics. This role also assures Market’s compliance with all applicable rules, regulations and standards, and oversees and drives experience excellence for patients, families, referral sources, and vendor partners. The Director of Operations plans, develops, implements, and evaluates home health services, programs, and activities. Other appropriate duties may be assigned.

Requirements

RN or PT from an accredited school with minimum of a Bachelors Degree preferred.
Must possess a current valid RN or PT license in the State in which providing leadership (NC/SC).
3+ years experience in Operations Management in a healthcare setting.
3-5 years home health experience.
Minimum of 3-5 years progressively responsible management experience in a healthcare or related field.
Extensive knowledge of home care principles and practice.
Extensive knowledge of state and federal regulations and accreditation standards which impact home health operations.
Extensive knowledge of principles and practice of personnel management and conflict resolution.
Demonstrated ability to speak clearly, to answer the telephone and be computer literate.
Excellent interpersonal skills including ability to interact and communicate in a tactful, professional manner with staff, physicians, management team, etc.
Demonstrated ability to speak clearly and effectively before small and large groups.
Ability to communicate orally and in writing and be literate in the English language.
Demonstrated ability to sit for extended periods of time.
Demonstrated ability to communicate orally and in writing.
Must be able to get from home health office to patient homes and/or referral sources such as the hospital or doctor’s offices.
Demonstrated ability to perform basic statistical calculations.
Ability to interpret and analyze statistical data.
Ability to forecast staffing and service development needs based on statistical data.
Ability to analyze regulations/standards and to operationalize them appropriately.
Ability to assess and evaluate staff and agency performance.
Ability to explain/teach staff from a variety of educational backgrounds.
Must possess long and short-term memory and high-level reasoning and problem solving skills.
Ability to see, hear and communicate verbally.

Nice To Haves

Master’s Degree in nursing or health related field preferred.

Responsibilities

Collaborates with clinical, administrative and support staff to assess, plan, implement and evaluate home health services which meet the needs and expectations of the community, patients, staff and other internal/external customers.
Ensures agency compliance with applicable laws, regulations and accreditation standards.
Direct community outreach efforts to build and maintain a high level of community involvement and visibility.
Collaborates with clinical, administrative and support staff to develop, implement and monitor the annual operating budget.
Contributes to program effectiveness.
Organizes and performs work effectively and efficiently.
Maintains and adjusts schedule to enhance the Market’s performance.
Demonstrates a daily commitment to the values and culture of Well Care.
Demonstrates positive interpersonal relations in dealing with all members of the organization.
Effectively demonstrates the mission, vision and values of Well Care on a daily basis.
Maintains confidentiality.