Home Health and Hospice Patient Navigator

Advanced Home Health and Hospice of Colorado•Denver, CO

8d•$80,000 - $100,000

About The Position

The Home Health and Hospice Patient Navigator promotes the agency’s home health and hospice services and builds relationships with referral sources. The role requires a passion for healthcare and a commitment to high-quality care for patients, families, and caregivers in their homes. The position is full-time, with day shifts of eight hours.

Requirements

At least 2 years of experience in healthcare marketing or sales, preferably in home health or hospice.
Knowledge or understanding of the Denver Metro healthcare market.
Strong understanding of the home health and hospice care industry and regulatory environment.
Excellent communication, presentation, and interpersonal skills.
Ability to prioritize tasks, manage multiple responsibilities, and adapt to changing priorities in a fast-paced environment.
Ability to work independently and collaboratively as part of a team.
Ability to perform physical tasks including bending, standing, walking, and climbing stairs for extended periods.
Manual dexterity and hand-eye coordination for handling paperwork, typing, and using office equipment.
Visual and auditory acuity to review documents, communicate effectively, and respond to patient inquiries.
Ability to bend, stoop, kneel, and reach to access files, storage cabinets, and other work-related materials.
Stamina to work long hours and engage with a diverse group of people in the community to foster relationships.
Maintain regular attendance and timeliness according to the work schedule designated by the department supervisor or manager.

Responsibilities

Develop and implement marketing strategies promoting home health services to physicians, hospitals, and community organizations.
Identify and establish relationships with potential referral sources, including healthcare professionals, discharge planners, and social workers.
Visit referral sources regularly to present services, answer questions, and provide educational materials.
Attend community events, health fairs, and networking functions to raise awareness of the agency’s services and build community partnerships.
Gather and analyze market data to identify trends, opportunities, and areas for improvement in service offerings.
Collaborate with the clinical team to align marketing messages with patient care goals and agency values.
Maintain accurate records of marketing activities, referrals, and leads in the customer relationship management (CRM) system.
Provide feedback to management on marketing strategies, initiatives, and referral source needs.
Assist in developing promotional materials, including brochures, newsletters, and social media content.
Work closely with the Administrator to support smooth agency operations and excellent patient care.
Perform other duties as assigned.