Home Health and Hospice Patient Navigator

Advanced Home Health & Hospice of Colorado•Denver, CO

About The Position

The Home Health and Hospice Patient Navigator promotes home health and hospice services and builds strong relationships with referral sources. The role calls for a passion for healthcare and a commitment to providing high-quality care to patients, families, and caregivers in their homes. The position works full-time on day shifts, with 8-hour shifts. The Patient Navigator develops and implements marketing strategies, cultivates referral-source relationships, conducts outreach and presentations, and raises awareness of the agency’s services through community events and partnerships. The role also analyzes market data, maintains marketing and referral records in a CRM system, collaborates with the clinical team, and works closely with the Administrator to support agency operations and patient care.

Requirements

At least 2 years of experience in healthcare marketing or sales; home health or hospice experience is preferred.
Knowledge or understanding of the Denver Metro healthcare market.
Strong understanding of the home health and hospice care industry and its regulatory environment.
Excellent communication, presentation, and interpersonal skills.
Ability to prioritize tasks, manage multiple responsibilities, and adapt to changing priorities in a fast-paced environment.
Ability to work independently and collaboratively as part of a team.
Ability to perform physical tasks such as bending, standing, walking, and climbing stairs for extended periods.
Manual dexterity and hand-eye coordination for handling paperwork, typing, and using office equipment.
Visual and auditory acuity to review documents, communicate effectively, and respond to patient inquiries.
Ability to bend, stoop, kneel, and reach to access files, storage cabinets, and other work-related materials.
Stamina to work long hours and engage with diverse community members to foster relationships.
Maintain regular attendance and timeliness according to the schedule designated by the department supervisor or manager.

Nice To Haves

Experience in home health or hospice healthcare marketing or sales.

Responsibilities

Develop and implement marketing strategies to promote home health services to physicians, hospitals, and community organizations.
Identify and establish relationships with potential referral sources, including healthcare professionals, discharge planners, and social workers.
Visit referral sources regularly to present services, answer questions, and provide educational materials.
Attend community events, health fairs, and networking functions to raise awareness of the agency’s services and build community partnerships.
Gather and analyze market data to identify trends, opportunities, and areas for improvement in service offerings.
Collaborate with the clinical team to align marketing messages with patient care goals and agency values.
Maintain accurate records of marketing activities, referrals, and leads in the customer relationship management (CRM) system.
Provide management with feedback on marketing strategies, initiatives, and referral-source needs.
Assist in developing promotional materials, including brochures, newsletters, and social media content.
Work closely with the Administrator to support smooth agency operations and excellent patient care.
Perform other duties as assigned.