Home Hardlines/Clerk

Kroger • Salem, OR

9d

About The Position

The Home Hardlines/Clerk helps create an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role assists the department manager in achieving sales and profit goals and monitors established quality assurance standards. The clerk supports the Customer 1st strategy, encourages excellent customer service, and models the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Retail experience.
• Ability to speak, read, and/or write in a second language.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment by answering customers’ questions about products sold in the department and throughout the store.
• Maintain product knowledge and answer questions or make product suggestions.
• Offer product samples to help customers discover items or products they ask about.
• Inform customers about Drug GM and Home specials.
• Recommend Drug GM and Home items to help customers find the products they want and need.
• Review “sell by” dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Maintain a positive attitude.
• Stay current with present, future, seasonal, and special advertisements.
• Follow safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
• Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
• Notify management of customer or employee accidents.
• Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
• Assist the department manager in reaching sales and profit goals and monitor quality assurance standards.
• Encourage associates to deliver excellent customer service and model company values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed