Home Furnishings Consultant Trainee

American Furniture Warehouse•Colorado Springs, CO

2d•Onsite

About The Position

As an AFW consultant, you will be advising and guiding customers and assisting in the selection of home furnishings and accessories for their homes. At AFW, we offer our customers a low-pressure, professional shopping experience. As a Home Furnishings Consultant, you use basic selling skills to guide the customer through our showrooms selecting furniture and home décor products helping them create something fresh and new in their homes. The best candidate wants to be part of continuing our mission of providing our customers with the greatest values in home furnishings and accessories. The ultimate goal at AFW is to take care of our customers. We provide paid training for all Home Furnishings Consultants. Weekly pay guarantee of $680 ($17/Hour - 40 Hours) with a commission pay structure and high earning potential.

Requirements

Willingness to learn about the industry, the products, and the customers.
Maintain a professional appearance and follow the dress guidelines.
Attend daily meetings and required training.
Have a flexible schedule and work all shifts, which include weekends, evenings, and holidays.
Follow the guidelines set forth in the AFW Code of Conduct for Home Furnishings Consultants.
Ability to learn and apply new technologies including tablets, iPads, and basic computer knowledge.
Experienced in meeting high customer expectations.
Have a Do It Right the First-Time mentality.
Detail-oriented with strong follow-up and follow-through skills.
Possess excellent time management abilities.
Strong interpersonal and communication skills.
Understand website navigation and point of sales systems to proactively leverage technology to facilitate the overall customer experience.

Nice To Haves

The best candidate wants to be part of continuing our mission of providing our customers with the greatest values in home furnishings and accessories.

Responsibilities

Advise and guide customers in selecting home furnishings and accessories.
Use basic selling skills to guide customers through showrooms.
Assist in maintaining the showroom including daily cleaning, vacuuming, and tagging.
Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency, and exceed customer service expectations.
Demonstrate a customer-first mindset and be accessible to ensure every customer has a great shopping experience.
Connect with customers by asking open-ended questions to assess needs and make relevant merchandise suggestions.
Educate customers on our products, policies, and events.
Commitment to AFW’s safety policies and procedures.
Speak knowledgeably and confidently to customers about styles, fit, fabrics, price, and trends in home furnishings.
Assist in the maintaining of the showroom including daily cleaning, vacuuming, and tagging.
Adhere to the AFW asset protection policies in helping to identify and prevent fraud.