Home Furnishings Consultant Trainee

American Furniture Warehouse•Colorado Springs, CO

1d•Onsite

About The Position

As an AFW consultant, you will be advising and guiding customers and assisting in the selection of home furnishings and accessories for their homes. At AFW, we offer our customers a low-pressure, professional shopping experience. As a Home Furnishings Consultant, you use basic selling skills to guide the customer through our showrooms selecting furniture and home décor products helping them create something fresh and new in their homes. The best candidate wants to be part of continuing our mission of providing our customers with the greatest values in home furnishings and accessories. The ultimate goal at AFW is to take care of our customers. We provide paid training for all Home Furnishings Consultants.

Requirements

Willingness to learn about the industry, the products, and the customers
Have a flexible schedule
Ability to learn and apply new technologies including tablets, iPads, and basic computer knowledge
Experienced in meeting high customer expectations
Have a Do It Right the First-Time mentality
Detail-oriented with strong follow-up and follow-through skills
Possess excellent time management abilities
Strong interpersonal and communication skills
Understand website navigation and point of sales systems

Responsibilities

Advising and guiding customers and assisting in the selection of home furnishings and accessories for their homes
Using basic selling skills to guide the customer through our showrooms selecting furniture and home décor products
Helping customers create something fresh and new in their homes
Maintain a professional appearance and follow the dress guidelines
Attend daily meetings and required training
Work all shifts, which include weekends, evenings, and holidays
Follow the guidelines set forth in the AFW Code of Conduct for Home Furnishings Consultants
Assist in the maintaining of the showroom including daily cleaning, vacuuming, and tagging
Adhere to the AFW asset protection policies in helping to identify and prevent fraud
Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency, and exceed customer service expectations
Demonstrate a customer-first mindset and be accessible to ensure every customer has a great shopping experience
Connect with customers by asking open-ended questions to assess needs and make relevant merchandise suggestions
Educate customers on our products, policies, and events
Commitment to AFW’s safety policies and procedures
Capable of walking the show floor to ensure customers are being assisted
Speak knowledgeably and confidently to customers about styles, fit, fabrics, price, and trends in home furnishings