Home Equity Loan Support Specialist

General Electric Credit Union • Blue Ash, OH

3d • Onsite

About The Position

The Home Equity Loan Support Specialist plays a critical role in the Home Equity department by serving as a liaison between Loan Officers, Branch staff, and Operations. This role is responsible for early file quality, disclosure accuracy, and documentation compliance, while also acting as a subject matter expert for branch teams with limited home lending experience. General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

Requirements

• High School diploma or GED required
• Minimum of two years’ experience in Mortgage or Equity Operations
• Professional verbal and written communication skills
• Multi-tasker with strong time management and organizational skills who can work in a fastpaced environment
• Analytical and critical review skills
• Ability to exhibit a positive attitude and professional demeanor and can lead by example
• Adherence understanding of Mortgage related operational procedures

Responsibilities

• Perform initial file intake and quality review to ensure application accuracy and completeness
• Validate and update income, credit, and application data in the POS and LOS
• Organize, label, and maintain received documentation in accordance with documentation standards
• Issue required pre-processing disclosures and notices, including: initial disclosures and redisclosures, notices of incompletion, denial and withdrawal notices (decision provided; preparation and issuance only)
• Partner with underwriting to identify and disposition dead or non-viable files early
• Advance clean, compliant files to Processing
• Identify missing or incorrect documentation and coordinate with Loan Officers to resolve issues
• Maintain detailed records of errors and missing documentation for coaching and quality tracking purposes
• Compile and contribute to recurring error trend reports in partnership with the Home Equity Sales & Service Manager
• Serve as a subject matter expert and resource for branch staff originating home equity applications
• Provide light pipeline coordination and queue management support (non-member-facing)

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance options
• Paid Time Off starts accruing once hired and take your birthday off – paid
• 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities -and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED