Loan Processing Manager - Home Equity

TD Bank•Mount Laurel, NJ

1d•Onsite

About The Position

The Loan Processing Manager is responsible for the day to day management of 12-15 Mortgage or Home Equity Processors. The Loan Processing Manager functions include day to day management of daily activities for processing including pipeline management, workflow, turnaround, productivity, process management, account management, and quality monitoring. This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007. Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36. Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007. Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position.

Requirements

Bachelor's degree or relevant work experience in addition to experience below
3+ Years Residential Mortgage or Consumer Lending loan experience of conventional, FHA, and VA loans or Consumer Loan experience
Must have management experience 2+ years with overall responsibility for processing, underwriting, or closing of residential mortgage loans
Extensive working knowledge of residential loan documentation. Must also be familiar with consumer or mortgage documentation for jumbo loans, FHA VA and niche products.
Excellent oral and written communication skills
Excellent PC skills and familiarity with standard office equipment
Ability to work in a fast-paced dynamic environment
Detail-oriented, self-motivated, possessing excellent organizational, analytical and decision-making skills
Knowledge of regulatory, Investor and departmental policies for compliance and residential lending laws.
Knowledge of CRA products and Industry.
Fast paced environment; ability to multi-task effectively
Ability to effectively communicate with all levels of management
Ability to think out of the box in structuring and processing loan requests

Responsibilities

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Oversees single to multi-faceted Retail Credit and Loan Origination functions/disciplines
Responsible for overseeing the day to day management of all assigned staff
Provides daily leadership to staff with regards to all process, policy, account management, processing underwriting, and closing functions as needed
Ensures established policy and procedure is followed by all operations team members
Supports the commitment to WOW! Service by meeting or exceeding established Operational Metrics.
Responsible for ensuring accurate loan delivery
Provides training and/or guidance to team members and sales staff (this includes management level team members)
Supports TD Bank's mission, vision, strategic goals, quality initiatives and service standards
Coaches and mentors staff, ensures employees are properly trained
Adheres to all audit, regulatory, and compliance requirements
Lending authority required in accordance with the Bank's Retail Lending Authority and Exception Approval Policy
Develops and maintains strong business relationships with Retail, Product, and other business partners, facilitates partnership meetings
Serves as escalation point for customer complaint resolution